Conduct user research to uncover complex needs across global tax teams

Facilitate stakeholder workshops to gather requirements and align on priorities

Translate inefficient processes into streamlined workflows through design

Partner with PMs and engineers to define, iterate, and deliver scalable solutions

Conducted UX research to identify paint points in documentation workflows

Collaborated with clinicians to ensure solutions aligned with real-world needs

Designed and tested high-fidelity prototypes that reimagined a traditionally cumbersome process

Worked closely with data scientists to understand model logic and translate it into a usable UI

Navigated ambiguity in the emerging AI space, quickly ramping up in a new domain