Built a client-side localization framework enabling dynamic language support and region-specific content across the application.

Integrated localization into key platforms, including Zendesk Support, Knowledge Base, and Digital Line, enabling multilingual customer support experiences; and Twilio Messaging, allowing localized outbound SMS communications.

Connected with Smartling to power automated translation workflows across server-rendered strings used in emails and SMSs, client-side components, and Contentful CMS.

Authored and maintained engineering documentation and onboarding guides, adopted org-wide to standardize localization practices.

Co-managed teams of 15+ external structural engineers, civil engineers, interior designers, furniture designers to deliver the final product to the clients in 3-18 months' time.

Conducted research and held public hearings with 200+ stakeholders on the existing barrier-free regulation of Macau and provided amendments to the Macau SAR government. Proposed changes on 70%+ existing regulations to meet international standards.