Developed a new microservice aimed to ingest documents and extract data for use in Netsuite using REST API, Node.JS, and Textract. This was deployed using serverless and interacts with several tools on AWS such as API Gateway, Event Bridge DynamoDB, S3 Buckets, etc.

Pioneered the introduction of the first AWS private link implementation on an internal microservice and collaborated with solutions engineers to create a document to outline the implementation process

Developing fixes for issues found in production and reported through the Jira ticket portal

Creating and contributing to how-to and product guides on Jira Confluence detailing information about the E2E test environment w/ setup and execution steps, data dictionaries, debugging guides, and development best practices

Developing end-to-end tests for event workflows using Jest

Monitoring dashboards and logs for any current and potential issues with consideration to metrics such as impact, frequency, and severity of issue to drive priority of resolution

Debugging issues with an event-driven architecture using Lumigo, Cloudwatch and Datadog

Reproducing issues on isolated deployments using tools in Postman and AWS

Provided white-glove support with 100+ weekly cases for the WhatsApp / Messenger / Instagram API Business platform to system administrators and app developers

Investigated support cases across the various Enterprise Messaging products through methods such as debugging API issues in Postman

Contributed to the growth of the product by identifying potential bugs in the process with the submission of over 15+ detailed incident reports

Collaborated with management and support to help identify issues and boost visibility of frequently occurring bugs

Mentored other API Support Specialists to encourage growth and promote consistent support within the team

Provided application support and took ownership of tickets from initial report to issue resolution

Reworked the application's release process with a focus on installation documentation

Addressed workflow gaps related to internal tools through the analysis of organizational needs and recommendations for the use of existing project management and ticketing tools