# Alex Browne

> UX Designer

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/alexbrowne

Alex Browne - UX Designer
Portfolio - alexbrowneux.webflow.io
Email - browne.alexr@gmail.com

SKILLS 
Software/Tools: Adobe XD, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Figma, Sketch, Invision, Miro, Balsamiq.

Core: User Research, IA (Information Architecture), Interaction Design, Visual 
Design, Prototyping, Wireframing, Analytics, Accessibility, Psychology, Agile and 
Lean UX. 


WORK EXPERIENCE
Parcel Pending by Quadient — CX Relations Support
November 2020 - December 2024

    Conduct informational sessions and webinars for residents to enhance their 
understanding of the electric locker system, promoting optimal utilization by 
reviewing call logs to identify frequent customer queries and problems.
    This data highlighted areas where the system and its interface needed 
improvement.
    By implementing these design changes it improved the overall handling time 
not only the customer’s satisfaction but also reducing operational costs by 
decreasing the need for customer support interventions.

TruWireless — UX/UI Designer
September 2014 - November 2020

    Branding and identity for the company also the design of the website, ensuring 
all marketing materials align with the corporate brand guidelines, which might 
include specific colors, fonts, logos, and tone of voice
    The results led to an enhanced brand perception, engaged customers, and 
promoted products and services effectively.
    Involving a blend of creativity, strategic thinking, and technical expertise.


EDUCATION
Google UX Design — Professional Certification
May 2021 - January 2025

Santa Monica College — Pursuing Bachelor of Science, 
Interaction Design

## Work Experience
### CX Relations Support @ Quadient
Jan 2020 – Jan 2024 | Culver City, California, United States
Conduct informational sessions and webinars for residents to enhance their 
understanding of the electric locker system, promoting optimal utilization by 
reviewing call logs to identify frequent customer queries and problems.

This data highlighted areas where the system and its interface needed 
improvement.

By implementing these design changes it improved the overall handling time 
not only the customer’s satisfaction but also reducing operational costs by 
decreasing the need for customer support interventions.


## Education
### UX Design in Graphic Design
Coursera

### UX Design
Santa Monica College


## Contact & Social
- LinkedIn: https://linkedin.com/in/alex-browne-41981679

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Source: https://flows.cv/alexbrowne
JSON Resume: https://flows.cv/alexbrowne/resume.json
Last updated: 2026-04-13