Software Engineer II
Ruby, Rails, Java, Protobuf, Datadog
•Improved shipment on-time performance and SLA accuracy by 15% through a new API and database system to manage ingestion, storage, and retrieval of the fragmented transit time data spread across partner teams such as Ocean, Air, Trucking and Rail
o Initiated a comprehensive review of the SLA system to identify and fill data gaps, engaging with partner teams across various trade lanes to streamline processes and improve service delivery
•Architected and developed a bulk upload solution for charge rates, enabling efficient client-driven pricing adjustments and eliminating dependency on time-consuming manual entry for more than 10k charge rules
o Directed the cross-functional timeline of the bulk upload project, from initial discussions to design and user acceptance testing, ensuring alignment with business needs and user expectations
•Maintained internal systems and databases to automate freight quoting, pricing, and invoicing, minimizing manual intervention and enhancing operational speed for Flexport account managers