# Alexis Abrams-Bourke > Senior Product Designer at Atlassian Location: Richmond, California, United States Profile: https://flows.cv/alexisabramsbourke Experienced User Experience Designer specializing in health tech, mobile design, and user research ## Work Experience ### Senior Product Designer @ Atlassian Jan 2022 – Jan 2026 | San Francisco Bay Area I design the security and identity experiences that enterprise admins depend on at scale — user provisioning (SCIM), SSO/SAML, authentication policies, and external user security. My work translates complex backend systems into interfaces that help IT admins confidently manage policies protecting thousands of users. I lead end-to-end design from customer research to detailed interaction design, prototyping in both Figma and code, and building AI-powered prototypes to explore emerging patterns for policy management. ### Senior Product Designer @ Metromile Jan 2020 – Jan 2022 | San Francisco Bay Area Leading the design of a new Metromile web dashboard and app to redefine the customer experience. This iterative feature work will build trust and solve long-time pain points by giving users clearer access to their data and more control over their experience. Also led the design of key features that improved user experience and retention: collaborated with data science to limit erroneous over billing; reimagined and redesigned the notification UX. Regularly work closely with product, user research, engineering, CX, data science, legal, the actuarial team, and senior leadership. ### Product Designer @ Metromile Jan 2018 – Jan 2019 | San Francisco, Ca Led design projects to evolve both the external and internal user experience: worked cross-functionally to roll out Metromile's first insurance rating engine that incorporated users' actual driving behavior; designed a new feature with the data science team that recreated car crashes, allowing claims adjusters to more accurately detect fraud and advocate for users. ### User Experience Designer @ Lantern (golantern.com) Jan 2015 – Jan 2018 | San Francisco, California Responsible for user research and synthesis, stakeholder collaboration, product spec writing, feature design, and feature implementation. Led large projects such as the creation of a new app for strategic partnership. Assisted in visual design and content strategy. ### Customer Success Manager @ Lantern (golantern.com) Jan 2014 – Jan 2015 | San Francisco, California Built the customer support protocols, processes, and help center from the ground up. Led Lantern's beta, delivering key insights that shaped the app. Started the user research program at Lantern and used findings to shape the roadmap and feature development. ### Customer Success Associate @ Hearsay Systems Jan 2013 – Jan 2014 | San Francisco Bay Area Provided excellent customer experience, maintaining a high CSAT score. Collaborated with engineering to prioritize and solve bugs. Advocated for and created the company’s end user knowledge base. ### Social Media Manager @ Holzman Interiors, Inc. Jan 2013 – Jan 2013 | New York, New York Developed social media strategies for the Holzman Interior Design firm, drove traffic to HID via social media, and through creating original longform content. Updated the company’s website using WordPress. ### Freelance Project Manager @ Red Hot Organization Jan 2013 – Jan 2013 | New York, New York Generated concept with CEO, John Carlin, for interactive music visualizer app, socialized app concepts, identified artistic partners and managed collaboration, and wrote and received an NEA Grant. ### Intern @ MUSE Film and Television Jan 2012 – Jan 2013 Research and develop concepts for documentary films and reach out to potential directors; assist with development and events planning; design and create outreach materials; assist on film shoots; photograph events ### Production Intern @ Peralta Pictures, Inc. Jan 2012 – Jan 2012 Transcribe dialogue and check film for thematic and plot continuity; assist in administrative tasks; conduct background research; film was featured on PBS' POV series ### Runner @ The Mill Jan 2011 – Jan 2012 Ensured that clients felt entirely cared for, responsible for maintaining the aesthetic of the office; trained and worked in content, reception, travel, and dispatch departments ### Director's Assistant @ Michael Roud Productions Jan 2011 – Jan 2011 Pre-Production: scouted locations, coordinated production logistics; production: supervised production deadlines, facilitated communication between director and departments ### Executive Administrative Assistant and Social Media Development Intern @ U.S. - Norway Fulbright Foundation Jan 2009 – Jan 2009 Developed and implemented social media recruitment programs targeting Norwegian students ## Education ### Design Thinking Immersive Cooper Professional Education Jan 2018 – Jan 2018 ### Foundations in Design Thinking Certificate in Insights for Innovation IDEO U Jan 2016 – Jan 2016 ### Visual Interface Design Training Cooper Professional Education Jan 2015 – Jan 2015 ### Illustrator I Course UC Berkeley Extension Jan 2015 – Jan 2015 ### Amherst Regional High School ### BA in Political Science, Psychology Macalester College ### Scandinavian Urban Studies Term University of Oslo ## Contact & Social - LinkedIn: https://linkedin.com/in/alexis-abrams-bourke-3b418a3b - Portfolio: https://www.alexisab.com/ --- Source: https://flows.cv/alexisabramsbourke JSON Resume: https://flows.cv/alexisabramsbourke/resume.json Last updated: 2026-03-25