Partner with research to strategize around foundational research, develop journey maps, and run usability tests to design and launch new features across three resume-building portals.

Mentored design colleagues in rapid prototyping by teaching the basics of Axure RP software, to create test ready prototypes.

Tested and launched a new interaction pattern for building a resume on Resume Now that increased the number of paid subscribers by 3% and increased engagement with our pre-written phrases by 20%.

Developed a new onboarding experience for My Perfect Resume and My Perfect Cover Letter focussing on personalization. Delivered user flows, wireframes, prototypes, and visual designs for desktop and mobile increasing the number of paid subscribers by 10%.

Set up and conducted unmoderated user testing by writing scenarios, scripts, and analyzing findings that created a feedback loop with customers.

Established a better UX/product strategy by relying on data analytics, market research, and design-thinking methodologies.

Released four new product features to decrease the time recruiters spend managing candidates during hiring that increased renewed subscriptions by 7%.

Improved team collaboration by leading design kickoffs with stakeholders to establish goals, timelines, user-testing methodologies, and success metrics for feature releases.