Directed UX, service, and industrial design to reduce friction at high-volume retail touchpoints.

Partnered with product, engineering, and operations to streamline transactions for millions of shoppers.

Drove cohesive experiences that connect digital experiences with the physical store journey.

Created a scalable token + component framework supporting multiple health-system partners while preserving brand requirements.

Enabled faster launches by documenting usage and guardrails so engineering could theme without constant design support.

Improved consistency and accessibility across iOS and Android partner variants.

Collaborated with clinicians and product on comprehension and safety.

Led end-to-end design from discovery through QA sign-off to ship the 0→1 MVP → GA in ~6 months.

Designed core workflows: employer onboarding, payroll run setup, risk review/exception handling, reconciliation, and status visibility.

Built the design system (tokens, components, usage guidance) and design-ops cadence to speed engineering delivery.

Authored specs and patterns that reduced ambiguity, improved accessibility, and enabled consistent releases.

Designed tools to streamline talent onboarding, engagement, and monetization workflows

Collaborated cross-functionally with Product, Talent, Data Science and Research to inform product direction