I stepped back to care for an ill family member. I oversee 7-10 people working on cross-functional UX teams for our growing Money Movement products services. These include award-winning applications for core banking tasks like bill pay, mobile check deposit and transfers. Partner with Product, Business, Marketing and Development leaders across the bank to produce innovative experiences within an Agile process. Responsibilities: team leadership, organizational transformation, hiring and staffing, managing teams, design strategy, creative vision and direction.

I oversee 12-20 people working on cross-functional UX teams for three business lines on the west coast, including money movement, customer support and wealth management. These products and services enable customers to perform core banking tasks (like bill pay and transfers), find critical support resources (like contact a banker and troubleshoot problems), and grow their investments (by managing portfolios and sharing account access). Partner with Product, Business, Marketing and Development leaders across the bank to produce innovative Omnichannel experiences within an Agile process. Responsibilities: team leadership, organizational transformation, hiring and staffing, managing teams, design strategy, creative vision and direction.

Managed 7 staff and contractors for the mobile design team, providing direction on the design and testing of best-in-class solutions for money movement and other domains. Leveraged continuous optimization sprints to address immediate needs and incremental changes. Served also as a design strategist on a high-profile, NextGen project focused on the future state of the U.S. Bank mobile app. Responsibilities: team leadership, sizing and scoping, managing quality of deliverables, design strategy, style guide, creative direction, information architecture and interaction design.

UX consultant serving in lead client-facing roles from Sr. Designer to Experience Director for notable agencies and companies. Led small teams of 3-5 contractors and staff in the execution of UX design. Agencies included R/GA, Sapient, Razorfish, and John McNeil Studio. Teams were comprised of user experience designers, visual designers, content strategists, researchers, and accessibility consultants. Responsibilities: design strategy, user research, competitive analysis, information architecture, interaction design, wireframes, task flows, user journeys, prototyping, vision and strategy presentations, and team leadership and management.

Major clients included CA, MGM, PG&E, T-Mobile, Telstra, Twitter, U.S. Bank.

Direct report to CEO of small Marketing firm, charged with leading the UX engagement for core clients, including Charles Schwab, Cisco and Intuit. Responsibilities: design strategy, competitive analysis, creative direction, information architecture, content strategy, interaction design, prototyping, client presentations.