• Developed SQL-based dashboards to analyze operational efficiencies, leading to improved decision-making.

• Streamlined freight management processes for outgoing shipments, enhancing delivery timelines.

• Developed and manage a hardware buyback program, contributing to cost savings and sustainability efforts.

• Setting up shipping and receiving operations, including physical layout and system workflows

* Guide the training and operations specialist teams on the development of training content for our distributed operations program to ensure accuracy, productivity, and drive a positive experience onboarding new partner and 3PL facilities staff on to the Trove Recommerce Operating System

* Evaluated the recommendations for process improvement and automation to streamline workflows unique to the brands and partners at each 3rd-party facility and guide the tailoring of programmatic training with a focus on universality of content and applicability to all partners versus narrow specialization whenever possible.
Ensure trained parties route and track inventory thru each step in the chain of custody for our partner's product.
Track effectiveness of trainers thru regular one to one feedback, post-training retrospectives and the adoption of continuous improvement practices

* Partner with Product Management and Senior Distributed Operations team leaders to outline and implement process changes

* Document and communicated issues to the Partnerships and Customer Support teams

• Daily supervision, mentoring, and development of the Production team, including Supervisors and Associates

• Oversee daily team assignments and resource allocation in accordance with shifting priorities across partners

• Set and manage to daily objectives for each associate, with support from Supervisors

• Manage and monitor team productivity, with an eye to consistently improving efficiency and throughput

• Collaborate with other functions in the operations team to ensure efficient use of resources

• Drive a culture of continuous improvement through regular and effective feedback

• Design and create solutions for process improvement that drive efficiency

• Be a champion for change and encourage adoption of new processes and systems enhancements

• Regularly report key productivity and quality metrics internally

• Analyse data and reporting to drive decisions and process improvement

• Implemented fulfillment, and production lines to increase operational efficiency.

• Model leadership at Trove and maintain our culture while operating in an evolving, ambiguous, and cross-functional startup environment.

• In coordination with warehouse managers, assign team members to daily tasks, and redirect associates as tasks are completed or as priorities change

• Understand direct reports’ experience, strengths and areas of growth, including training on different processes, partners, and product types

• Provide regular feedback (both positive and constructive) to associates on performance, behavior and attendance as needed

• Help motivate associates through setting ambitious but attainable goals for each associate, and giving associates encouragement to reach their goals

• Maximize associate productivity by monitoring team supplies, troubleshooting device issues, and surfacing needs to operations leadership as needed

• Model our values and focus on effective onboarding of new associates to maintain our unique culture

• Partner with training resources to expand each associate’s skill set and ability to work across processes and partners

• Help coordinate associates to execute on Operations projects, tests and initiatives

• Product development with producers, marketers, and logistics teams.

• Led design aesthetic of new products

• Worked closely with engineering to bring to market realized products

• Collaborated with product development team to design new products.

• Worked with leadership to update and refine Product Roadmap when necessary to reflect most current product development progress or pivots.