• Worked to develop new user funding tools, integrating external APIs to increase new account funding.

• Developed error handling methods and pathways to reduce help call conversion by 40%

• Developed new flows that have increased account conversion by 30%

• Developed new account funding technique that increased funding by 21% per month compared to previous older methods

Service Technician at the Information and Technology Service Desk at UCSD, providing tier one support to all 89 academic and administrative departments as well as the on-campus network ResNet.

• Reduced account funding turnaround by 2 days by creating a funding microservice to process ACH transactions using Plaid's API.

• Enabled real-time trading by streaming orders with Apache Kafka, reducing account update times by 80%.

• Developed automatic reconciliation service for EOD account corrections, reducing errors and eliminating an hour-long manual process.

• Mocked bi-temporal database setup with MySQL utilizing ORM via Hibernate to resolve mishandled trades and reconciliation issues.

• Developed dynamic pagination technique with native queries to organize queried companies and return user relevant results.

• Created dynamic queries with JPA Criteria Queries, handling user stock searches and organizing results based on user’s current portfolio.

• Trained new fraud detection models utilizing Neo4j and PyTorch with 96% accuracy.