www.alexshiau.com I'm a product designer with a background in product and project management. I've had years of experience driving product strategy, aligning cross functional teams, and negotiating priorities in large scale high impact projects.

2022 — NowGrammarlyProduct Designer

2022 — Now

Growth designer focused on team Creation, Expansion, and Retention

Team feature set up wizard

True Up billing expansion

Request to Join expansion feature

Team homepage

Designer focused on new 0-1 products

Target audience profiles

Feedback consolidator

2022 — 2022MarqetaSenior Product Designer

2022 — 2022

Driving design and strategy for the Disputes product area. Created design

roadmaps and prioritization. Delivered large scale high impact solutions that

resulted in:

Decrease in rejected disputes by 41%

Increase in platform adoption by 161%

2018 — 2021MarqetaProduct Designer

2018 — 2021

Marqeta is an innovator in payment cards issuing and transaction processing.

Project lead for the full end to end process from research, to design, to post build QA. Projects include:

Brand new end to end Disputes platform

Messaging system for Case Resolution

Team management dashboard

Card art creator

Inventory manager

2015 — 2018Macys.comProduct Enhancements

2015 — 2018

San Francisco Bay Area

Product manager and project manager role working with dev/QA teams to deliver 46 site enhancements over 12 months. Other responsibilities included:

Navigated stakeholder priorities for high visibility desktop, mobile, and app projects

Increased issue resolutions 23% by enhancing processes and resource management

Creating user stories to communicate functional criteria for code fixes and enhancements

2011 — 2015HD Supply Facilities MaintenanceTechnical Project Manager

2011 — 2015

San Francisco Bay Area

Spearheaded implementation projects for customer integrations. Managed customer calls, timelines, and process improvements.

Education

UC San Diego

Experience+

Education

BA