# Alex Zhang > Ex-Meta, Apple, Cisco; CCIE Holder Location: Santa Clara, California, United States Profile: https://flows.cv/alexzhang1 10 years' experience Datacenter and consumer device technology professional and team leader. NPI& sustaining, Program/Project Management, Quality, Manufacturing, SMT, and SW/Hardware Test. Expert experience with Network Routers, Storage, Servers, active CCIE holder. Worked with Original Design Manufacturers (ODMs), Commodity Vendors, and Customers. Recognitions throughout career for innovations. ## Work Experience ### Quality Manager Infra/IDC @ TikTok Jan 2023 – Present | San Jose, California, United States ### Sr Product Engineer/PQE @ Meta Jan 2022 – Jan 2023 ### Product Engineer @ Apple Jan 2021 – Jan 2022 | Cupertino, California, United States -SMT -NPI -TPM -Data Automation and Innovation -CM bring up; CM management ### FA Segment Lead (Compute segment) @ Cisco Jan 2017 – Jan 2021 | San Francisco Bay Area • Lead the architecture team from 6 vendor sites(US, China, Thailand, India, Hungary, Mexico), handle Cisco failure analysis operation from multi-production lines • Develop and manage FA Plans for NPIs. Monitor MFG and product field quality. Proactively perform data analysis to detect quality performance trends and take appropriate actions. Drive closed loop corrective actions with manufacturers, SW/HW development engineers and suppliers. • Initiate and lead multiple innovation projects with SCO funding, with outcome of operational saving and benefit on COQ (cost of quality) reductions • Work closely with suppliers on supplier quality management and qualification. Lead the initiative and projects with suppliers and cross functional teams, program/project management on stretch assignments • Develop qualification requirements, test methodologies and resolved critical customer issues. Work with Intel/ DIMM vendors and internal teams on RAS (Reliability, Availability, and Serviceability) features qualifications and validations. ### Escalation Engineer @ Delta Electronics (Americas) Jan 2015 – Jan 2017 Delta Product Corp (Escalation Engineer/Network Architect) 10/2015-6/2017 • Project/program management on Corporate’s global IT projects. Define project scope, duration and risks, engage local IT ressources, Coordinate timeline and deliver presentation to stakeholders. Initiated and pushed project "Company-paid mobility services" with AT&T negotiated rate. Employee who is eligible can apply for company contracted phones with IT protection equipped. Negotiated Audio Video support contract for US offices AV equipment coverage and new AV project implementation. Negotiated integrated primary broadband internet service & backup internet contract with coverage of HQ and 10+ remote offices with multiple carriers, and implemented cutover project to ensure seamless internet access solution with fail-over enabled for company Datacenter and clients. • Design/Implement new network infrastructure solution for company’s Datacenter and network topology upgrade project. Handle major networking P1 issues, monitor, maintain and troubleshoot company’s BGP MPLS/ IGP network, wireless network and Cisco phone system including CUCM and Cisco Unity, solve networking P1 tickets. ### Network Engineer @ Delta Electronics (Americas) Jan 2014 – Jan 2015 | Fremont Delta Product Corp (network engineer) 8/2014-9/2015 Network Design & Project Management: • Design/Implement new network topology solution for company’s remote offices. • Lead voice design using CUCM and Cisco CUBE Network Operation and Voice System: • Handle major networking P1 issues, monitor, maintain and troubleshoot company’s BGP MPLS/ IGP network and Cisco phone system including CUCM and Cisco Unity, solve networking tickets, and video conference design with Vendors. • Monitor the company’s instant network and system status by using network appliances such as Solarwinds and System Center (operation/configuration manager). • Resolve major networking P1 issues. Successfully identified Sprint MPLS CE router routing issues and by implementing redistributing and changing routes to resolve company Brazil site network down issue in 2 hours and prevented huge amount of money loss. I have worked with multi-carriers to design policy to provide solutions to solve connection issue between WLC and APs through multi-countries network environment. System and Security: • Write application deploy plan, develop deployment patch and operate implementations among over 1000 devices and users. • Design the company’s group policy and security policy. ### Network Engineer intern @ China Mobile Jan 2013 – Jan 2013 Took part in the designation and construction of a new topology map and implement it to replace the old topology map of the Broadband Cable Networks of Nanjing City. • By modifying the new NE5000E core router’s uplink and downlink cost of ISIS, flow load sharing can be optimized after system infrastructure cut over action. • Cut over action is first used on services which have been set on the old core NE5000E router, including SIG, Third Party Value-Add Services, Industry Application Gateway (IAGW), Port Mirroring, and F5000 Firewall. • Shut down the connection ports between the old core router and the new core router, then change loopback 0 IP address of the new NE5000E. Set up new ISIS cost value for flow control. BGP and firewall is also modified to realize access and security control. ### Technical Support Intern @ China Telecom Jan 2011 – Jan 2011 Constructing a virtual telephone network and a small-scale LAN. RRU external outdoor omni-directional antennas are used to improve the network coverage. Mobile communication network is calibrated by using comparison method of DT and CQT, so as to test the quality of telecommunications network C. ### internship @ China Panda Electricity Inc. Jan 2010 – Jan 2010 Mainly engaged in PCB design, inspection and assembling, including PCB routing, selection of electronic components, SMB dispensing technology, the shaping and forming of the components, PCB plugging, welding, cleaning and etc. ## Education ### Master of Science (MS) in Telecommunications Engineering University of Maryland ### Bachelor of Science (BS) in photo-electric information engineering Nanjing University of Posts and Telecommunications ## Contact & Social - LinkedIn: https://linkedin.com/in/alex-zhang-265a7569 --- Source: https://flows.cv/alexzhang1 JSON Resume: https://flows.cv/alexzhang1/resume.json Last updated: 2026-04-13