• Worked on the creation of front end forms and associating them to Client Scripts, also experienced on UI policies including advanced customizations that require modification of UI pages/macros.

• Implemented Service Graph Connectors to automate data into CMDB to enhance data accura-cy

• Designed and developed technical methodologies under the ServiceNow platform.

• Loading of external data with the usage of Import Sets and Transform maps.

• Actively involved in migrating data from other applications and external databases.

• Worked on Migration of Update sets between System Environments.

• Developed custom applications and tables to meet client specific requirements.

• Building client specific service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.

• Designed the forms and created fields in the forms for both incident and problem manage-ment.

• Written all types of Business rules to full fill the requirement.

• Also written Client side functionalities like Client scripts and UI policies.

• Implemented and managed Hardware Asset Management process to track asset lifecyle stag-es.

• Created Buttons and context menus both on form and lists using UI actions

• Designed many email templates by using html and jelly scripting and used them in notifica-tions.

• Ensure that technical designs meet functional design requirements as well as maintain the in-tegrity and sustainability of the application.

• Involved in exploring the code and understanding the logic in customer environment.

• Written script includes and invoked them in business rules and client scripts.

• Created data sources and loaded the ServiceNow tables with different data formats.

• Creating database views to pull the reports on variables which are being used by catalog items.

• Involved in creation of reports, dashboards in ServiceNow.

• Worked with reporting and configuring service level agreements.

• Created UI pages, UI macros to display some assigned tickets info to the managers.

• Created and configured new Applications in ServiceNow and customized the applications us-ing Business Rules, Client Scripts, UI Actions, UI Policies, External Data load using Transform maps, etc., as part of new application roll outs of Business Partner Management.

• Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.

• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Service Catalog.

• Hands on experience in web development using HTML, JavaScript and CSS and used for crea-tion and customization of User Interfaces.

• Developed and maintained RESTful API for smooth integration.

• Setting up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables.

• Worked on Notifications as part of customizing in ServiceNow.

• Post Implementation worked as ServiceNow Administrator and supported any issues and re-solved them accordingly.

• Created Buttons and context menus both on form and lists using UI actions.

• Working on a team that was doing discovery.

• Designed the forms and created fields in the forms for both incident and problem manage-ment.

• Written all types of Business rules to full fill the requirement.

• Also written Client side functionalities like Client scripts and UI policies.

• Created Buttons and context menus both on form and lists using UI actions

• Designed many email templates by using html and jelly scripting and used them in notifica-tions.

• Ensure that technical designs meet functional design requirements as well as maintain the in-tegrity and sustainability of the application.

• Involved in exploring the code and understanding the logic in customer environment.

• Written script includes and invoked them in business rules and client scripts.

• Created data sources and loaded the ServiceNow tables with different data formats.

• Creating database views to pull the reports on variables which are being used by catalog items.

• Involved in creation of reports, dashboards in ServiceNow.

• Worked with reporting and configuring service level agreements.

• Created UI pages, UI macros to display some assigned tickets info to the managers.

• Involved in Various Stages of Software Development Life Cycle (SDLC) deliverables of the project using the AGILE Software development methodology.

• Involved in Daily Scrum meetings, Sprint planning and estimation of the tasks for the user stories, participated in retrospective and presenting Demo at end of the sprint.

• Gathered and clarified requirements with business analyst to feed into high-level customization design, development and installation phases.

• Developed International Error Correction Screens using custom front-end forms using XML, XSLT, CSS, JavaScript and proprietary tools.

• Involved in customizing the User Interfaces (UI) as per the client requirement.

• Back-end development of enhancements and customizations to the database scripts, triggers, stored procedures.

• Responsible for the dealing with the problem, bug fixing and troubleshooting (O&M).

• Involved in unit and system testing.