# Ali Abbas Asjad

> ServiceNow Developer | MERN Stack Developer | DevOps Enthusiast | Docker | Linux | AWS

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/aliabbasasjad

I am an experienced IT professional with 5 years of expertise, including over 3 years in ServiceNow development, implementation, and administration. I have successfully delivered solutions in Service Catalog, Incident, Problem, and Change Management, working extensively with both SOAP and REST integrations. My experience includes developing workflows, and custom applications, and managing complex ServiceNow configurations.

In addition to my ServiceNow skills, I have a solid background in web development, with proficiency in HTML, CSS, JavaScript, React, and Java. I have worked on front-end designs, back-end integrations, and database management. My hands-on experience spans from building responsive user interfaces to writing efficient database scripts and enhancing brand awareness through technical solutions.

I'm passionate about solving technical challenges and consistently strive to implement high-quality, scalable solutions that drive business outcomes.

## Work Experience
### ServiceNow Developer/Admin @ Pnc Bank P N C Bank
Jan 2024 – Present | Remote
• Worked on the creation of front end forms and associating them to Client Scripts, also experienced on UI policies including advanced customizations that require modification of UI pages/macros.
• Implemented Service Graph Connectors to automate data into CMDB to enhance data accura-cy
• Designed and developed technical methodologies under the ServiceNow platform.
• Loading of external data with the usage of Import Sets and Transform maps.
• Actively involved in migrating data from other applications and external databases.
• Worked on Migration of Update sets between System Environments.
• Developed custom applications and tables to meet client specific requirements.
• Building client specific service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.

### ServiceNow Developer/Admin @ Utah State University
Jan 2023 – Jan 2024 | Remote
• Designed the forms and created fields in the forms for both incident and problem manage-ment.
• Written all types of Business rules to full fill the requirement.
• Also written Client side functionalities like Client scripts and UI policies.
• Implemented and managed Hardware Asset Management process to track asset lifecyle stag-es.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifica-tions.
• Ensure that technical designs meet functional design requirements as well as maintain the in-tegrity and sustainability of the application.
• Involved in exploring the code and understanding the logic in customer environment.
• Written script includes and invoked them in business rules and client scripts.
• Created data sources and loaded the ServiceNow tables with different data formats.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Involved in creation of reports, dashboards in ServiceNow.
• Worked with reporting and configuring service level agreements.
• Created UI pages, UI macros to display some assigned tickets info to the managers.

### ServiceNow Developer/Admin @ EY
Jan 2022 – Jan 2023 | Remote
• Created and configured new Applications in ServiceNow and customized the applications us-ing Business Rules, Client Scripts, UI Actions, UI Policies, External Data load using Transform maps, etc., as part of new application roll outs of Business Partner Management.
• Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Service Catalog.
• Hands on experience in web development using HTML, JavaScript and CSS and used for crea-tion and customization of User Interfaces.
• Developed and maintained RESTful API for smooth integration.
• Setting up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables.
• Worked on Notifications as part of customizing in ServiceNow.
• Post Implementation worked as ServiceNow Administrator and supported any issues and re-solved them accordingly.
• Created Buttons and context menus both on form and lists using UI actions.
• Working on a team that was doing discovery.

### ServiceNow Developer/Admin @ Bank of America
Jan 2021 – Jan 2022 | Remote
• Designed the forms and created fields in the forms for both incident and problem manage-ment.
• Written all types of Business rules to full fill the requirement.
• Also written Client side functionalities like Client scripts and UI policies.
• Created Buttons and context menus both on form and lists using UI actions
• Designed many email templates by using html and jelly scripting and used them in notifica-tions.
• Ensure that technical designs meet functional design requirements as well as maintain the in-tegrity and sustainability of the application.
• Involved in exploring the code and understanding the logic in customer environment.
• Written script includes and invoked them in business rules and client scripts.
• Created data sources and loaded the ServiceNow tables with different data formats.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Involved in creation of reports, dashboards in ServiceNow.
• Worked with reporting and configuring service level agreements.
• Created UI pages, UI macros to display some assigned tickets info to the managers.

### Java\J2EE Junior Developer @ FedEx
Jan 2020 – Jan 2021 | Remote
• Involved in Various Stages of Software Development Life Cycle (SDLC) deliverables of the project using the AGILE Software development methodology.
• Involved in Daily Scrum meetings, Sprint planning and estimation of the tasks for the user stories, participated in retrospective and presenting Demo at end of the sprint.
• Gathered and clarified requirements with business analyst to feed into high-level customization design, development and installation phases.
• Developed International Error Correction Screens using custom front-end forms using XML, XSLT, CSS, JavaScript and proprietary tools.
• Involved in customizing the User Interfaces (UI) as per the client requirement.
• Back-end development of enhancements and customizations to the database scripts, triggers, stored procedures.
• Responsible for the dealing with the problem, bug fixing and troubleshooting (O&M).
• Involved in unit and system testing.

### Java\J2EE Junior Developer @ UnitedHealth Group
Jan 2019 – Jan 2020 | Remote
• Designed Class and Sequence Diagrams.
• Developed user interfaces using Struts, JSPs, XHTML, CSS, Java Script and AJAX.
• Configured Struts-config.xml file for the Application and Developed Custom tag libraries.
• Used Value Objects, Service Locator and Singleton design patterns.
• Created CSS for formatting JSP pages
• Used Validator framework of the Struts for client side and server-side validation
• Developed Controller and Service classes for Vehicle Management.
• Performed data loading using spring, Hibernate.
• Worked on generating web services classes, WSDL using Apache Axis.
• Developed Encryption Decryption program to secure sensitive data like user account information.
• Developed XML schema and generated XML Beans.
• Written XML files containing Queries that is going to use an application and program to access them.


## Education
### Bachelor's degree in Computer Science
City University of New York-College of Staten Island


## Contact & Social
- LinkedIn: https://linkedin.com/in/aliabbas5

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Source: https://flows.cv/aliabbasasjad
JSON Resume: https://flows.cv/aliabbasasjad/resume.json
Last updated: 2026-04-13