Lead a team of 7 designers delivering three products that provide contextual intelligence for pharma customer engagement, shaping scalable experiences used across 30+ countries

Partner with PMs, engineers, researchers, and executives to launch two products from 0-to-1, using rapid iteration and user testing to align vision, influence roadmaps, and drive growth

Raise design maturity across the vertical by earning trust with engineering, PM, and QA partners to prioritize experience-critical product debt, while building foundational research practices and a reusable participant pool

Serve as a design system steward, supporting rollouts, auditing variables, and contributing patterns to maintain consistency across the product suite

Built and launched a call-center platform that streamlined specialized healthcare processes while ensuring regulatory compliance, shortened agent onboarding, and simplified tasks like claims and benefits support.

Partnered closely with call-center agents and healthcare customer support SMEs to uncover real needs, test concepts, and refine workflows for clarity, efficiency, and reduced friction.

Collaborated with PMs, engineers, and executives to translate early ideas into scalable, cohesive experiences

Built Sketchy Medical’s first design system across the product suite, partnering with executives and developers to establish cohesive branding and streamline components for faster product iteration.

Launched Sketchy Medical’s iOS app, expanding from desktop to mobile and transforming dense medical content into quick, consumable learning for students.