# Alice Chen

> Lead UX Designer at ZS

Location: New York, New York, United States
Profile: https://flows.cv/alicechen1

Lead Designer with 10+ years shaping enterprise and SaaS products, including 0→1 work in both corporate and startup environments. I’ve spent the past 3+ years managing UX and visual designers, and currently lead a team building AI-driven tools for global life-science sales and medical engagement planning.

## Work Experience
### Lead UX Designer @ ZS
Jan 2025 – Present | New York, New York, United States
Lead a team of 7 designers delivering three products that provide contextual intelligence for pharma customer engagement, shaping scalable experiences used across 30+ countries

Partner with PMs, engineers, researchers, and executives to launch two products from 0-to-1, using rapid iteration and user testing to align vision, influence roadmaps, and drive growth

Raise design maturity across the vertical by earning trust with engineering, PM, and QA partners to prioritize experience-critical product debt, while building foundational research practices and a reusable participant pool

Serve as a design system steward, supporting rollouts, auditing variables, and contributing patterns to maintain consistency across the product suite

### Senior UX Designer @ ZS
Jan 2022 – Jan 2025 | New York, New York, United States

### Senior UX Designer @ Zipari
Jan 2019 – Jan 2022 | Brooklyn, New York, United States
Built and launched a call-center platform that streamlined specialized healthcare processes while ensuring regulatory compliance, shortened agent onboarding, and simplified tasks like claims and benefits support.

Partnered closely with call-center agents and healthcare customer support SMEs to uncover real needs, test concepts, and refine workflows for clarity, efficiency, and reduced friction.

Collaborated with PMs, engineers, and executives to translate early ideas into scalable, cohesive experiences

### UX Designer @ Zipari
Jan 2018 – Jan 2019 | Greater New York City Area

### Product Design Consultant @ Sketchy
Jan 2017 – Jan 2018 | New Jersey, United States
Built Sketchy Medical’s first design system across the product suite, partnering with executives and developers to establish cohesive branding and streamline components for faster product iteration.

Launched Sketchy Medical’s iOS app, expanding from desktop to mobile and transforming dense medical content into quick, consumable learning for students.

### UX Designer @ UnitedHealth Group
Jan 2015 – Jan 2018 | Greater New York City Area
Translated complex health and human services workflows into intuitive and accessible experiences for a platform that helps U.S. states streamline applications and manage benefits, creating designs and prototypes that contributed to a government contract with West Virginia, helping the state save ~$55M annually.

Managed the platform’s design system, overseeing components, patterns, and templates in collaboration with designers and engineers to ensure consistency and high-quality experiences across the product suite.


## Education
### Master of Arts (MA) in Media Studies
Penn State University

### Business Design
d.MBA

### Bachelor of Arts (BA) in English Language and Literature
National Taiwan Normal University


## Contact & Social
- LinkedIn: https://linkedin.com/in/atwchen
- Portfolio: http://alicetwchen.com/

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Source: https://flows.cv/alicechen1
JSON Resume: https://flows.cv/alicechen1/resume.json
Last updated: 2026-03-29