# Alice Tung

> Lead Product Designer · AI, LLMs & Agentic Workflows

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/alicetung

My happy place is building alongside startup teams who push hard, move fast, and still make time to laugh over lunch. A designer by trade and a product thinker by nature, I am driven by transforming complex, technical challenges into elegant, high-impact solutions that boost key metrics and strengthen the business. I thrive in fast-paced environments where decisions are data-driven, collaboration is tight, and momentum is essential. I believe that a strong culture offers a competitive advantage because happy, empowered teams produce better products.

## Work Experience
### Lead Product Designer @ Fiddler AI
Jan 2025 – Present | San Francisco Bay Area

### Lead Product Designer @ Blameless
Jan 2020 – Jan 2025 | San Francisco Bay Area
• Led the product design strategy and execution for Blameless’s core incident management and reliability platform, scaling the experience from MVP to a feature-rich enterprise solution.
• Delivered four key features from inception to implementation, including SLO insights, automated runbooks, and role-based dashboards, resulting in an 18.6% increase in product adoption and achieving 100% customer retention.
• Designed AI-driven workflows that decreased incident resolution time by 22% while maintaining 100% customer retention.
• Redesigned the user experience for enterprise onboarding and configuration, reducing time to value by 40% and enhancing enterprise deployment success rates.
• Collaborated with cross-functional teams to define product strategy and optimize critical workflows for engineering and SRE teams.
• Developed design systems and documentation practices that increased the velocity of design to development and ensured UI consistency across the platform.

### Principal Product Designer @ Resilience
Jan 2019 – Jan 2020 | San Francisco Bay Area
• Led UX for a B2B cyber insurance platform from concept to launch, partnering closely with PMs and engineers to define product vision and strategy.
• Conducted in-depth user research and usability testing, ensuring solutions aligned with customer needs and business goals.
• Applied design thinking to rapidly prototype and iterate features, improving user onboarding and underwriting workflows.
• Successfully launched the MVP, contributing to early revenue generation and strong customer validation in a competitive market.

### Principal UX Designer @ Imperva (Formerly Distil Networks)
Jan 2017 – Jan 2019 | San Francisco Bay Area
• Enhanced the user experience of the Bot Detection feature for a security platform.
• Designed end-to-end user experiences at Imperva, optimizing the customer journey with data-driven insights.
• Collaborated with stakeholders to translate business needs into actionable use cases.
• Led the design of core features, creating user flows, wireframes, and specs for stakeholders and engineers.

### Principal Product Designer @ Exabeam
Jan 2015 – Jan 2017 | San Francisco Bay Area
• Led the design of a next-generation SIEM platform, enhancing security operations effectiveness.
• Developed a pattern library to increase design team output speed and consistency.
• Spearheaded the creation of user-friendly AI copilot experiences to improve cybersecurity solutions.


## Education
### Bachelor of Arts - BA in Graphic Design
ArtCenter College of Design

### Master of Fine Arts - MFA in Interaction & UI/UX Design
Academy of Art University


## Contact & Social
- LinkedIn: https://linkedin.com/in/aliceytung
- Website: https://www.designwithat.com/

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Source: https://flows.cv/alicetung
JSON Resume: https://flows.cv/alicetung/resume.json
Last updated: 2026-02-23