# Alicia Underhill > Senior Software Engineer at Headway Location: New York, New York, United States Profile: https://flows.cv/aliciaunderhill Two things motivate me: creating & helping others. Think we can work together? I'd be happy to hear from you! ## Work Experience ### Senior Software Engineer @ Headway Jan 2022 – Present | New York, New York, United States - Founding engineer, Privacy Platforms team: defined team charter and led initiatives to strengthen data privacy and access controls, including a multi-month overhaul that cut unnecessary patient data reads by 50% and a POC for a centralized authZ policy engine. Partnered cross-functionally to design and roll out solutions - Led full-stack feature delivery on Provider Product team for high-impact initiatives, including SMS appointment reminders (85% adoption) and provider referral flow (62% conversion) - Swiss-Army-Knife IC: volunteered for ambiguous project to deliver an audit logging system enabling SOC2 and HIPAA compliance within 2 months; scoped and shipped project on schedule. Aligned cross-team consensus in new domain. Tech: AWS (CloudWatch, Kinesis, S3, Athena), Datadog - Built and supported strong eng teams: stood up Privacy Platforms team and onboarded 6 engineers in 2 months. Seasoned technical interviewer (ran ~100 interviews, led process migration to CodeSignal). Owned eng team lunch-n-learns to facilitate knowledge sharing - Thrived in fast-scaling startup environment: early joiner (Series A; ~10K customers, <15 eng) who helped evolve engineering practices and architecture through 15x customer and 10x team growth ### Software Engineer @ Headway Jan 2021 – Jan 2022 | New York, New York, United States ### Software Engineer @ Water Cooler Trivia Jan 2020 – Jan 2021 - Migrated a legacy JQuery frontend to React and TypeScript to speed up UI development - Conducted experiment to improve quiz autograding coverage over existing string match solution. Winning Levenshtein edit distance variant improved autograding coverage by 10% ### Freelance Software Engineer @ Nuli LLC Jan 2020 – Jan 2021 ### Software Engineer @ Qri Jan 2020 – Jan 2020 - Led research and POC implementation of solution to increase frontend dev speed via sharing React components between desktop and web apps - Built e2e test suite for web app to stop regressions in critical code paths from taking down the app ### Senior Software Engineer @ Cityblock Health Jan 2019 – Jan 2020 | Brooklyn, New York - Promoted to L2 for leadership in onboarding 4 team members and for technical contributions, including API modularity improvements driven by adoption of GraphQL sub queries - Co-led v1 development of “Notes” project which redesigned core patient documentation to an event-based model and resulted in 5x usage over v0 - Solved data loss issues caused by a race condition through introducing a custom mutex React hook and headed team-wide migration from React class components to hooks - Built out real-time patient hospital admission notifications using a Redis-based worker and websockets. These notifications to care workers reduced misses in patient contact SLAs by 15% - Owned integration with SMS survey provider Rate My Hospital to measure patient NPS via cron jobs which sent eligible patient data to RMH API. Coordinated with RMH to administer correct surveys by business logic and achieve 90%+ survey receipt rate - Led project to integrate Dialpad VoIP solution for documenting patient communications. Built ingestion pipeline and UI for clinical users to see past texts, calls and voicemails with a patient ### Software Engineer @ Cityblock Health Jan 2018 – Jan 2020 | Brooklyn, New York Cityblock Health is building a scalable solution to address the root causes of health for underserved urban populations. We partner with provider organizations, health plans, community social services agencies and community members themselves to ensure Medicaid and lower-income Medicare beneficiaries have access to high-value, readily available personalized health services. To do this, we apply our leading-edge care model that fully integrates primary care, behavioral health, and social services. And we use our custom-built technology to enhance strong relationships between members and care teams, while simultaneously empowering and incentivizing the health system to do better. We’re hiring! Cityblock.com/careers. ### Omni Assistant Merchant @ Macy's Jan 2016 – Jan 2018 | Greater New York City Area - Managed the distribution of 7 brands (~$100M annually) across all Macy's stores and online - Partnered with web development team to optimize site product placement algorithm during key selling periods - Ensured bug-free site updates by testing future Macys.com environments daily - Organized $2M holiday gifting incremental sales opportunity which drove +10% growth/previous year for 2 key brands ### Business Center Intern @ AmCham China Jan 2015 – Jan 2015 | Beijing, China - Published "Sector Snapshots" of various industries in China to AmCham website to educate member companies on the current Chinese business climate - Authored specialized, in-depth reports on selected issues such as the recently announced SOE reforms ### Merchandising Intern, The Frye Company @ Global Brands Group (Member of Fung Group) Jan 2015 – Jan 2015 | Greater New York City Area - Competitively analyzed like-brand pricing strategies to advise Frye spring 2016 re-brand - Tested new Frye website environment to ensure bug-free launch ## Education ### B.S. in Commerce in Finance & Marketing with Chinese concentration University of Virginia Jan 2012 – Jan 2016 ### Guanghua School of Managment in International Business/Trade/Commerce Peking University Jan 2015 – Jan 2016 ### Mandarin Training Center (國語教學中心） National Taiwan Normal University Jan 2014 – Jan 2014 ### UVA in Shanghai Chinese Summer Language Immersion Program East China Normal University Jan 2013 – Jan 2013 ## Contact & Social - LinkedIn: https://linkedin.com/in/alicia-underhill-1b605069 --- Source: https://flows.cv/aliciaunderhill JSON Resume: https://flows.cv/aliciaunderhill/resume.json Last updated: 2026-03-22