# Alimatou S. Wolfson (née Keita) > Staff Distribution Engineer Location: New York, New York, United States Profile: https://flows.cv/alimatou Specialties: Languages: French (native), English (fluent), Spanish (basic) Computer skills: Good command of Microsoft Office (Word, Excel, PowerPoint) Familiar with Visual Basic 2008 programming (writing programs,menus, procedures and functions) Knowledge of SAP CRM acquired in my last experiences (Currently taking VB and more SAP R3 training) Knowledge of Wordpress, Wireshark Mac-User and good command of the PC environment Competences : Resourceful and determined ## Work Experience ### Staff Distribution Engineer @ SiriusXM Jan 2023 – Present | New York, United States ### Lead Content Distribution Engineer at Disney Streaming @ The Walt Disney Company Jan 2022 – Jan 2023 | New York, New York, United States ### Senior Content Distribution Engineer @ The Walt Disney Company Jan 2021 – Jan 2022 | New York, New York, United States ### Infrastructure Delivery Engineer @ The Walt Disney Company Jan 2018 – Jan 2021 | Greater New York City Area CDNs all day ### Infrastructure Administrator @ Bamtech Media Jan 2016 – Jan 2018 | Greater New York City Area (Acquired by The Walt Disney Company and known as Disney Streaming ) ### Senior IT support specialist @ 1stdibs.com Jan 2016 – Jan 2016 | 51 astor place ### Systems Support Engineer @ 1stdibs.com Jan 2013 – Jan 2016 | New York, New York • Provide desktop (Mac and PC) and mobile software & hardware support for 100+ internal users • Provide technical support, troubleshoot, and diagnose hardware and software issues • Utilize Nagios to perform automated site monitoring • Administer Avaya phone system • Manage IT supply inventory • Research, suggest, and train on new solutions for IT needs • Administer network security system • Manage and maintain all corporate email accounts • Familiarize with monitoring tools such as graphite, statsd and grafana (setting them up, flushing actual data into them and displaying the graphs on the company TVs) • Learn more about the CLI and RHSA tools ### HelpDesk Support @ OpenSky Jan 2012 – Jan 2013 | Greater New York City Area • Providing assistance, coordination, follow-up on customer issues, and real-time desktop support under minimal supervision. This includes problem recognition, research, isolation and resolution for system and application software, MAC/PC hardware, printers and peripherals. • Identifying, diagnosing, and resolving Level One problems for users. • Troubleshooting issues using UNIX command line interface, as well as OS X and Windows 7 GUIs. • Escalating and assigning tickets to engineers and technicians when appropriate. • Able to identify and organize incoming tickets according to priority. • Delivering, tagging, setting up, and assisting in the configuration of end-user PC desktop hardware, software and peripherals. • Assembling and configuring desktop/laptop for new employees • Handheld phone and tablet support (Blackberry, iOS) • Diagnosing and resolving end-user network or local printer problems, PC hardware problems and e-mail, Internet, and local-area network access problems. • Coordinating timely repair of computer equipment, which is covered by third-party vendor maintenance agreements. • Set up backup solutions for C-level users (CrashPlan ProE solutions) • Investigated a new remote support solution (ScreenConnect, Bomgar, TeamViewer, LogmeIn) • Performing minor desktop hardware repair for computer equipment and peripherals, which are not covered by third-party vendor maintenance agreements. • Able to react to change productively and handle additional tasks as assigned (e.g. SalesForce). • Office work as assigned. ### Customer Service Representative @ TNT Express Jan 2010 – Jan 2010 | Lyon Area, France • Traiter les appels entrants des clients (réclamations, informations, suivi colis.....) • Transmettre les demandes auprès des centres d'exploitation ### Assistant of Home & COOK brand Manager in France (Intern) @ Groupe SEB Jan 2009 – Jan 2010 • Assister le Responsable d’enseigne pour concevoir et planifier les actions marketing pour le réseau et le site marchand • Suivi du travail des agences de création • Mise en œuvre des actions marketing auprès des magasins et sur le site marchand • Développement du programme de fidélité • Extraction et mise en forme des indicateurs ### Marketing Assistant (Intern) @ Bosch Rexroth Jan 2008 – Jan 2008 | Lyon Area, France • Prospection téléphonique pour du matériel didactique selon le fichier de lycées existant et à conforter. • Etablissement d'une synthèse des besoins et des contacts • Etablissement d'un document analytique • Mise en place d'un plan d'action avec le responsable de l'activité ### Intern in the marketing department @ Suneor Jan 2007 – Jan 2007 | Sénégal • Réalisation d’une étude de marché sur les produits annexes de la compagnie • Participation à des séminaires • Conversion et interprétation de statistiques dans des tableaux et graphiques • Conception de fiches produits ## Education ### Bachelor of Science in Business Administration in Computer Information Systems and International Business Rider University Jan 2011 – Jan 2011 ### European Master in International Management and Marketing CEFAM (International Business School) Jan 2006 – Jan 2011 ## Contact & Social - LinkedIn: https://linkedin.com/in/alimatou --- Source: https://flows.cv/alimatou JSON Resume: https://flows.cv/alimatou/resume.json Last updated: 2026-03-22