Supervised discovery phases, conducting stakeholder interviews, design thinking workshops, and user research to uncover business and user pain points

Managed the delivery of the end-to-end UX assets: wireframes, user flows, design systems, and prototypes

Conducted heuristic evaluations and competitive analysis to inform design direction

Partnered closely with project managers, developers, and visual designers to deliver sprint-based design deliverables, consistently meeting deadlines and exceeding client expectations

Delivered the design and execution of digital products and services, leveraging a strategic mix of human-centered design methodologies and tools (e.g., mental models, user scenarios, site maps, wireframes, task flows, user interface specifications, prototypes)

Collaborated with business and technical architects to ensure applications meet defined objectives and performance goals, adhering to requirements

Established and defined a visual identity for applications that align with branding standards and business-defined look-and-feel requirements

Interpreted research findings to develop strategic design recommendations and presented these insights to stakeholders using advanced tools (e.g., personas, journey maps, service blueprints, research data)

Validated designs with stakeholders to ensure they meet specified requirements and deliver exceptional user experiences

Continuously monitored industry trends: documenting best practices and identifying opportunities to implement innovative user experiences

Worked closely with clients to understand needs, identify problems, and devise solutions

Conducted user interviews to understand user needs

Performed competitive comparative analysis and extensive market research

Developed personas and user journeys based on the research results

Conducted usability testing to analyze improvements

Created low and high-fidelity wireframes, interactive prototypes, and final screens for mobile apps and websites

Iterated designs based on usability testing

Presented final results to a client and provided specification documentation

Designed and led engaging onboarding and orientation experiences to help new hires feel welcomed, informed, and connected from day one

Managed employee benefits programs, including open enrollment, with a focus on clear communication and ease of access

Served as a trusted point of contact for policy, benefits, and workplace questions—resolving concerns with care and prioritizing a positive employee experience

Maintained and enhanced the internal HR portal and HRIS, ensuring content was up-to-date, intuitive, and user-friendly

Oversaw immigration processes in collaboration with legal partners, ensuring timely, transparent, and employee-friendly support

Coordinated employee learning initiatives to foster professional growth and engagement

Developed a clear, user-centered process for Exempt/Non-Exempt classification and created a step-by-step orientation program to guide new hires

Implemented a streamlined, employee-first PERM workflow in Jira, improving clarity, accountability, and user satisfaction

Conducted new employee orientation and trainings

Managed team of 4 customer service specialists by planning team tasks and activities

Managed and reviewed employee’s performance

Responded to the employees inquiries during meetings or day-to-day activities

Organized and led team meetings

Reported team progress and status to the top management on a weekly basis

Significantly improved team performance by creating positive atmosphere and building working relationships

Ensured delivery of the high quality customer service by the team

Provided timely and accurate response to the customer inquiries

Performed social media activities (posts, events, forums, etc.)