Trained classical violinist turned tech enthusiast with 6+ years of programming experience. From Help Desk to Dev in 3 years.
I am currently a (mostly backend) software engineer at Ellevation, a mission-driven technology company developing world-class products to help support English Language Learners.
In addition to continued responsibilities from previous role:
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Design, build, test and deploy a new, unified ETL pipeline to replace existing data ingest pipelines and API integrations; focus on modularity and easy extensibility.
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Optimize pipeline performance by leveraging external tools (such as AWS) and implementing async processing (reduced API call execution time by over 600%).
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Build an in-house API and a JavaScript/React-based UI to let internal teams interact with the new pipeline + operational database (e.g. upload configurations, retrieve job statuses, kick off a job from the UI)
In addition to continued responsibilities from previous role:
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Managed and monitored the API integration between Ellevation and Aeries (the most common Student Information System in CA); expanded its functionality as product needs arose.
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Streamlined data onboarding by automating steps typically taken in the UI as well as creating internal and partner-facing reference materials.
Transformed and imported data for all CA-based clients (140+ school districts).
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Set up and maintained automated data pipelines; created custom solutions to mitigate data quality issues and satisfy varying partner needs.
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Consistently exceeded SLAs in a high-speed, high-volume inquiry environment. Considerably reduced import times by building a library of reusable/easily customizable data manipulation scripts.
Addressed product inquiries from 700+ school districts via ZenDesk, phone and Zoom screenshare, often providing consultation to primary district stakeholders. Proactively identified and communicated partner challenges to Account Managers along with proposed action plans.
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Served as a product expert. Configured various features of the Ellevation platform to fit clients’ varying goals, data models and compliance needs. Tested and reported unintended platform behavior to the engineering team.
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Optimized support request response time by creating 150+ macros and implementing automated triggers in ZenDesk. Conducted team-internal trainings on database querying, UI data wizard use and troubleshooting data discrepancies.
