2025: IBM Cloud Compute - AI & Specialty Infrastructure

• Led user flow enhancements that increased ease of use by 26% and reduced task completion time by 33% for customers seeking AI-optimized compute and networking infrastructure

• Evaluated and shaped IBM Cloud’s AI strategy by interviewing stakeholders across 7 teams and business units, auditing experiences, creating concepts to improve discovery and use of AI offerings, and presenting actionable recommendations to executive design leaders

2023-2024: IBM Cloud Storage - Backup and Recovery

• Led end-to-end design for a new enterprise Backup and Recovery storage service, creating prototypes, testing with internal and external users, and collaborating with IBM and vendor product & engineering teams to deliver closed beta in Q4 2024

• Drove alignment across 28 IBM stakeholders by facilitating 5 design thinking workshops, defining a 3+ year user-centered product vision, and presenting design concepts and roadmaps to executives

• Evaluated usability of various vendor ecosystems and helped inform and secure a partnership with a market leader in Backup and Data Protection platforms; identified and aligned on 122 prioritized change requests to the vendor’s UI to improve usability, accessibility, content design, and consistency with IBM’s design system

• Managed projects for a team of 4 designers: introduced structured sprint planning processes and weekly design critiques for high quality, on-time delivery; initiated regular syncs with product management and engineering teams to ensure alignment on existing and upcoming work; tracked future roadmap items for the year to balance team priorities

• Designed and helped ship 9 core services and features across the storage portfolio, enhancing platform usability, functionality, and consistency

• Reduced setup & maintenance steps by 61.5% for a File Storage encryption feature and prevented critical UX issues before service’s release; led to the service winning the 2024 Stratus Award for Cloud Computing

• Individually recognized for the 2022 IBM Client and Partner Success Award for “going above and beyond to achieve client success and demonstrate courageous actions to help IBM win in the market”

Design focal for 3 microservices in IBM Virtual Private Cloud (VPC):

• Reduced time on task by 60% after streamlining navigation between Virtual Private Cloud microservices

• Initiated a team pilot of a design versioning and collaboration tool and successfully pitched concept through 4 levels of management and finance, resulting in approval of 40 paid licenses during the pandemic in Q4 2020 and saving an estimated $143k USD per year in productivity

• Increased VPN and block storage volume UI conversion rates by 173% and 47% from Q1 to Q3 2020, respectively

• Recognized with the 2021 IBM Product Design Trailblazer Award for “breaking down silos and innovating at scale” out of 650 IBM designers

• Collaborated with other designers to create prototypes of responsive websites & applications for clients in the healthcare and food manufacturing industries

• Co-created a weekly digital publication of design news & inspiration shared across Infosys design studios worldwide

• Completed strategic design training program led by the Rhode Island School of Design

• Redesigned simpler, more user-friendly Campus Computing Sites landing page, increasing usage by 10%

• Led user research and created prototypes of university’s mobile app (Android and iOS) to redesign class schedule and gym occupancy sections for 2,000+ students

• Designed iPad app for fitness center staff to enter live occupancy data for integration into university’s mobile app

• Designed and built Information & Technology Services website to increase staff engagement and awareness of university-wide Diversity, Equity, and Inclusion initiatives, resulting in volunteer participation growth from 2 to 40 staff

• Redesigned and optimized desktop and mobile website for a small nonprofit theater in Texas; increased mobile traffic by 60%

• Developed new information architecture and conducted content audits to design a more user-focused navigation system

• Researched and recommended website builders and hosts that met e-commerce, drag & drop content editing, and tight budget requirements

• Beta-tested proprietary FactSet applications to provide recommendations for user experience enhancements

• Collaborated with multiple international back-end content teams to provide comprehensive financial bond analytics for clients