# Ali Zand

> Staff Software Engineer at Zendesk

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/alizand

## Work Experience
### Staff Software Engineer @ Zendesk
Jan 2025 – Present

### Senior Software Engineer @ Zendesk
Jan 2022 – Present | San Francisco Bay Area

### Software Engineer II (Product Engineering) @ RealPage, Inc.
Jan 2020 – Jan 2022 | Campbell, California, United States
Work in a small team to deliver the new generation of RealPage's online application for the On-Site platform. 
Improve test coverage while delivering new functionalities and features and meeting deadlines.
Create tailored JavaScript refresher material for Document Design Department.

### Software Engineer (Product Engineering) @ RealPage, Inc.
Jan 2019 – Jan 2020 | Campbell, California, United States
Work in a small team to deliver the new generation of RealPage's online application for the On-Site platform:
* Implement the student housing application flow for Online Application 3.0 using React.
* Implement in browser E-Signature for applicants
* Create test coverage for React components.

### Software Engineer (Document Design) @ RealPage, Inc.
Jan 2016 – Jan 2019 | Campbell, California, United States
Design and implement documents using Apache Cocoon, Java, and XML to generate PDF forms for lease packages and addenda. 
Troubleshoot existing documents and online application and make necessary changes to adjust the functionality to the desired behavior.
Create new tools and improve existing tools for the department to increase throughput. 

Design and Implement a testing framework to implement unit testing for forms written for Cocoon.
Allow developers to use Ruby with RSpec to write unit tests.
Interface Ruby with Apache Cocoon.

Improve the Document Request tool:
This tool enables our clients to send change requests to the Document Design department.
List of improvements:
* Add guided questions to determine the scope and the type of the request.
* Set Jira fields and determine the Jira queue based on the guided questions.
* Search the internal database for possible conflicts and note them on the Jira ticket if any conflicts are found.

Perform training and knowledge transfer before transferring to Product Engineering Department.

### Front Line Customer Service Associate @ REI
Jan 2014 – Jan 2016 | Mountain View, CA
Checking out customer purchases, process returns and exchanges, and assist customers when needed.

### Peer Leader @ San Jose City College
Jan 2013 – Jan 2014 | 2100 Moorpark Ave, San Jose, CA 95128
Designed and created San Jose City College PLTL web-based administrative system to keep track of student attendance and participation points.
Lead and facilitate tutoring sessions by helping students find the answer to their questions by promoting critical thinking and use of guided questions.

### Sales Associate @ Fry's Electronics
Jan 2011 – Jan 2012 | Palo Alto, CA
Electronics Components Sales: Provided customer service in regards to hardware upgrades,
electronic components, and system builds.
Computer Sales: Informing customers of the best possible options in purchasing desktop and
laptop computers and accessories.


## Education
### Bachelor of Science (BS) in Computer Engineering
San José State University

### Associate's degree
San Jose City College


## Contact & Social
- LinkedIn: https://linkedin.com/in/ali-zand-bb469115

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Source: https://flows.cv/alizand
JSON Resume: https://flows.cv/alizand/resume.json
Last updated: 2026-04-12