# Allen Chiang > Full-Stack Software Engineer @ Workday Location: Castro Valley, California, United States Profile: https://flows.cv/allenchiang I'm a Full-Stack Software Engineer at Workday, deeply involved in the Help Knowledge Management product. I excel in front-end development using TypeScript, React, Cypress, and React Testing Library, and backend development with Kotlin in a Spring Boot JVM environment. My experience includes pivotal roles as both an individual contributor and technical lead, guiding projects through numerous release cycles. A key achievement has been developing sophisticated functionality for extensible rich text editors, bringing them to par with leading tools like Google Docs. ## Work Experience ### Software Development Engineer 3 - Help Knowledge Management @ Workday Jan 2024 – Present | Pleasanton, California, United States Full-Stack Software Engineer working on the Help Knowledge Management product. ### Software Development Engineer 2 - Help Knowledge Management @ Workday Jan 2021 – Jan 2024 ### Software Application Engineer 2 - Spend Management @ Workday Jan 2019 – Jan 2021 ### Software Application Engineer 1 - Spend Management @ Workday Jan 2019 – Jan 2019 ### Software Application Engineer Intern @ Workday Jan 2018 – Jan 2018 Workday, Inc. provides enterprise cloud applications for finance and human resources worldwide. It provides applications for customers to manage critical business functions to optimize their financial and human capital resources. From Workday's inception from 2005 to present-day, it currently has more than 2,100 customers and maintains and industry-leading customer satisfaction rate of 98%. As a Software Application Engineer Intern under Workday Financials for the summer of 2018, I successfully achieved the following tasks assigned: - Designed and developed REST APIs, enabling Workday customers to develop and build external systems that can interact with Workday systems - Created and revised Swagger documentation of the developed REST APIs for external developer reference - Identified and implemented automation testing to ensure the security and stability of newly-created REST APIs - Created a Google Assistant integration using the newly-developed Workday REST APIs through Dialogflow and a Node.js webhook server that was deployed with Heroku - Engaged and contributed under a Scrum team through daily stand-ups, requirements gathering, etc. ### Information Technology Help Desk Support @ UC San Diego - Housing • Dining • Hospitality Jan 2017 – Jan 2018 Under the UC San Diego Information Technology Services department that operates for UC San Diego Housing Dining Hospitality, I serve to provide technical support to over 1,000 full time, part time, and student employees within the 9 divisions that exist within UC San Diego Housing Dining Hospitality. Overall, UC San Diego Housing Dining Hospitality provides housing for nearly 12,000 undergraduates, transfer students, grad students, faculty, staff and their families. UC San Diego Housing Dining Hospitality also provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services, and catering services to student residents, faculty, staff, and campus visitors. Mission of UC San Diego - Housing • Dining • Hospitality is to support the philosophy, mission, and goals of the University of California. We strive to meet the needs of our customers by exhibiting an exceptional level of professionalism, social responsibility, and service. ### Community Service Officer @ University of California San Diego Jan 2016 – Jan 2017 The police department employs only UC San Diego students as Community Service Officers (CSO) who provide many safety-related services for the entire 30,000+ population of UC San Diego, including year-round campus safety escorts from sunset to 1 a.m. daily. CSOs also staff Triton Rides, a free nighttime shuttle service available from 8 p.m. to 7 a.m. Additional duties include: - Patrolling various parking lots on UC San Diego's campus - Locking and securing buildings during off-hours - Providing additional security at campus events throughout the year - Assist with medical emergencies (all CSOs are trained in CPR/First Aid) ### Technology and Social Media Intern @ San Francisco Public Utilities Commission Jan 2016 – Jan 2016 | 525 Golden Gate Ave, San Francisco, CA 94102 During my summer of 2016 here, I have: - Actively served as a junior administrator within San Francisco Public Utilities Commission's Salesforce system. Duties included, but not limited to: data migration and management, user administration, creating/modifying custom objects in order to better integrate Salesforce with the San Francisco Public Utilities Commission, constructing workflow rules in order to promote automation, etc. - Utilizing Twitter Bootstrap and HTML/CSS, re-designed several internal webpages in order to incorporate a minimalist, responsive design which has also enabled mobile accessibility that has not previously been provided. - Used HTML/CSS to create a modern, responsive email template for the San Francisco Public Utilities Commission's Communications Department, which has enabled them to more effectively target the general public through email communications in both desktop and mobile platforms. - Provided periodic updates to sfwater.org through their proprietary content management system along with HTML/CSS - Drafted and published posts and videos in order to boost media outreach through outlets such as Facebook, Twitter, LinkedIn, etc. ### Management of Information Systems Intern (Dept. of Building Inspection) @ City and County of San Francisco Jan 2015 – Jan 2015 | 1650 Mission St, San Francisco, CA 94103 As an intern attached to the Management of Information Systems team, I have: - Actively handled help-desk requests by employees within the City and County of San Francisco's Department of Building Inspection - Accurately retained all tracking information of items deployed by the Management of Information Systems department. - Comprehensively deployed PCs, electronics, and any other equipment throughout the City and County of San Francisco's Department of Building Inspection - Constantly maintained any equipment and systems deployed by the Management of Information Systems department. ### Sales Engineer Intern @ salesforce.com Jan 2014 – Jan 2014 | 50 Fremont St San Francisco, CA 94105 Through the course of my 2014 summer internship, and with assistance of the Sales Engineering team: - Actively used the Salesforce CRM, Radian6, and other various analytics tools in order to assist in potential Salesforce lead conversions - Created, designed, and presented a mock business plan to a panel of Salesforce executives - Presented daily demonstrations of the Salesforce CRM to a live, online audience - Promoted Salesforce workshops attendance and addressed inquiries ### Legislative Intern @ City and County of San Francisco Jan 2013 – Jan 2014 | 1 Dr Carlton B Goodlett Pl, San Francisco, CA 94102 In coordination with Legislative Aides in San Francisco's Board of Supervisors District 1: - Addressed the needs of constituents within San Francisco's District 1 through telephone, email responses, and/or in-person contact - Assisted the Legislative Aides with maintaining Supervisor Eric Mar's schedule - Processed all incoming information for Supervisor Eric Mar to review - Constantly reviewed proposed legislation and news in order to respond to constituent inquiries ## Education ### Bachelor of Science - BS in Cognitive Science - Human Computer Interaction UC San Diego Jan 2015 – Jan 2019 ### City College of San Francisco Jan 2013 – Jan 2014 ### Abraham Lincoln High School Jan 2011 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/allen-k-chiang --- Source: https://flows.cv/allenchiang JSON Resume: https://flows.cv/allenchiang/resume.json Last updated: 2026-03-22