# Allison Addicott > Above the Wing Supervisor at Southwest Airlines | People-Centered Operations Leadership | Clarity, Calm & Hospitality Under Pressure Location: Alameda, California, United States Profile: https://flows.cv/allisonaddicott I am a people-centered operations leader with a deep grounding in hospitality, communication, and calm decision-making under pressure. As an Above the Wing Supervisor at Southwest Airlines in Oakland (OAK), I lead large, unionized teams of customer service and operations agents across gates, ticketing, and baggage operations—supporting a fast-paced environment serving 10,000–15,000 passengers daily. My work sits at the intersection of safety, efficiency, and human experience, where clarity, presence, and trust are essential. I have also served as an Overnight Operations Supervisor in the Ground Ops Command Center, supporting maintenance, ramp, and fueling teams; coordinating network diversions; and working closely with Network Operations to return aircraft to service safely and efficiently. This experience strengthened my ability to lead through complexity and make steady decisions in high-pressure, time-sensitive environments. Earlier in my career, I worked in brand storytelling and operations as a Production and Design Manager at a San Francisco–based e-commerce startup in the high-end home goods space. There, I helped scale the business to six figures, led multi-platform sales operations, developed product lines, and hired and trained seasonal teams to meet aggressive production timelines, including successful wholesale partnerships with national retailers. My leadership philosophy is deeply informed by formative early experience in fine-dining hospitality, where excellence was defined by anticipation, adaptability, and the ability to respond gracefully to constant change. That foundation continues to shape how I think about service, leadership, and organizational culture today. Across roles and industries, my throughline has been consistent: helping people feel seen, grounded, and clear so they can do their best work. My Clifton Strengths—Intellection, Connectedness, Positivity, Learner, and Strategic—reflect how I work naturally: listening deeply, thinking systemically, and creating alignment in complex human systems. ## Work Experience ### Above the Wing Supervisor @ Southwest Airlines Jan 2024 – Present | Oakland, California, United States ### Customer Service Specialist @ Southwest Airlines Jan 2022 – Present | Bellingham, Washington, United States ### Product Development Director @ Club Botanic Jan 2015 – Jan 2019 | San Francisco, California Product Development Director for Club Botanic in San Francisco. - Production manager for a new start-up floral design e-commerce firm. - Achieved revenue growth to six-figures in four years, going from local subscription model to shipping nationwide. - Accomplished consistent brand identity while increasing sales. - Crafted storytelling for copy across numerous digital channels, includes developing social media campaigns. - Delivered fresh copy for new seasonal products images, staying true to brand expression. - Launched on new platforms including Williams Sonoma, Etsy, Amazon, Houzz and Wayfair. - Ensured that assigned employees met aggressive production timelines during holiday rush. - Planned and designed Club Botanic fresh wreaths/garlands for professional photo shoots, products appeared on: Williams Sonoma, Wayfair, Etsy, Amazon, Houzz and ClubBotanic.com. ### Writer @ The Washington Times Communities Jan 2008 – Jan 2012 - Managing Editor for the “Public Good” section. - Improved contributors’ content through concise, and constructive editorial feedback to over 65 writers by email. - Evaluated final copy to verify content aligned with AP Stylebook and established guidelines. - Conceived and developed Social Media/Twitter strategy for Washington Times Communities reporters and editors, just as the AP authorized Twitter as a legitimate source for reporting. - Authored “The Flip Side” column about globalization and politics, posts also appeared on The Daily Kos. - Covered the Deepwater Horizon incident, calling into national press conferences. ## Education ### BA in Political Theory and Interdisciplinary Studies University of California, Berkeley ### PhD work in Theology and Philosophy of Religion Drew University ### Master of Divinity in Theology, Homiletics, Ethics and Counseling Graduate Theological Union ### High school diploma in Prep school curriculum Bishop O'Dowd High School ## Contact & Social - LinkedIn: https://linkedin.com/in/allisonaddicott - Portfolio: https://cal.berkeley.edu/AllisonAddicott - Portfolio: https://www.clippings.me/allisonaddicott --- Source: https://flows.cv/allisonaddicott JSON Resume: https://flows.cv/allisonaddicott/resume.json Last updated: 2026-04-13