Led cross-functional teams to deliver AI-driven, user-centered design solutions that aligned enterprise UX with digital transformation goals. Applied Design Thinking to reimagine customer journeys and deliver high-impact deliverables for Fortune 500 clients across finance, healthcare, and tech.

Key Highlights:

• Directed cross-industry innovation programs, aligning design strategy with business outcomes and transformation goals.

• Delivered scalable design portfolios influencing over $10M in service investments.

• Facilitated 2,000+ hours of design thinking workshops, increasing stakeholder engagement by 30% and unlocking new product opportunities.

• Co-created AI-powered strategy tools, accelerating innovation pipelines and empowering decision-making.

• Led the onboarding program for new designers, mentoring and coaching talent to foster a culture of preparedness, collaboration, and design excellence.

Led service design for a digital health platform, streamlining clinical workflows and enhancing patient experience across the care ecosystem. Defined UX strategies that improved operational efficiency by 25% and directly influenced the product roadmap. Designed the platform’s first-generation design system, reducing design-to-dev handoff time by 35% and setting the foundation for scalable future growth.

Designed AI-powered diagnostic imaging workflows for radiologists and clinicians, optimizing speed and accuracy in clinical decision-making. Translated complex medical datasets into intuitive visual tools, resulting in a 30% improvement in usability scores. Initiated cross-functional user feedback loops across national teams, achieving global alignment on UI standards and accelerating product consistency across markets.

Facilitated client workshops and co-creation sessions using design thinking methodologies. Led research and ideation for new app features, and collaborated across teams to craft and deliver strategic internal and client presentations

Directed UX strategy for internal clinical and customer support tools, resulting in a 22% improvement in NPS and measurable gains in user satisfaction. Championed design thinking and Agile integration to accelerate product development and improve team velocity. Led a user-driven redesign of key support interfaces, reducing customer service call times by 18% and streamlining healthcare workflows for both patients and providers.