Held 2 hour weekly office hours open to over 250 students to help with homework, exam preparation, and technical issues on an individual issue basis

Architected a persistent data streaming service using Go, Kubernetes, and Redis improving reliability

Implemented an auto-recovery feature for supervisory requests in cases of client refreshes and network

Piloted and launched a read-only case viewing tool to over 3,000 users and serving 280,000+ requests

Engineered a chat summarization feature using GPT-3 to automate chat wrap up tasks reducing average handle time by 10 minutes per case

Recipient of the Golden Orca award for Q1, the employee of the quarter award for the Seattle office