# Alvin T.

> UX & UI Design | User Research | User-centric, Data-driven, Business-driven | Visual & Motion Design

Location: Singapore, Singapore
Profile: https://flows.cv/alvint

Hi there 🙋🏻! I am a designer, researcher, and instructor with an educational background in software development. The foundation of great design is problem-solving and creating value for the users. I am all about making a positive impact on the user experience through design and research.

I focus on being user-centric, data-driven, and research-driven while achieving business objectives given the technology, time and resources. My UX process also involves strong collaboration with other designers and stakeholders to gain unique and different perspectives on the problem space, practice innovation by taking controlled risks and thinking out of the box when ideating, and iterate design through prototypes and testing to create the best user experience for the users.

## Work Experience
### AVP, UX Designer @ Citi
Jan 2023 – Present | Singapore
Crafting the best user experience for consumer and private banking clients across banking services and products for app and web.
- SG/HK Mobile App & Web (Citi Blue, Citi Plus, Citi Gold, Citi CPC)
- Citi Wealth App & Web (Citi Private Banking)
- CitiDirect App & Web

### Product Designer @ Atome
Jan 2021 – Jan 2023 | Singapore
- No.1 BNPL application in the region
- Consumer-facing business unit of Advance Intelligence Group

- The main designer for:
   - (B2C) Atome Consumer App (Onboarding, KYC, First Purchase, Payment, Bills)
   - (B2B) Atome Merchant Center, Partner Portal, and Cashier App (Offline)
   - (Website) Developer Portal, API docs
   - (Country Launch) Vietnam and Japan Consumer App
- Built an Experience Monitoring Dashboard to monitor and track user sentiment and feedback (source: NPS and customer support tickets)
- Conduct a/b testing to measure key metrics and make informed decisions based on data 
- Conduct user research to understand user needs and pain points
- Conduct competitor and desk research to collect data and insights
- Analyze data to get insights on how design can adapt to meet the current or changing user needs
- Use data to track UX performance and make design improvements based on it
- Collaborate closely with PMs and business stakeholders to ensure the design meets the timeline, business objectives, and users' expectations

### UX Instructor @ Smartcademy
Jan 2022 – Jan 2023 | Singapore
- Instructor for courses "Introduction to UX Design" and "Introduction to Design Thinking"
- Train, and mentor students and trainees from all walks of life
- Provide career and portfolio consultation advice

### Product Designer, UX Researcher @ StashAway
Jan 2019 – Jan 2021 | Singapore
- Main designer of StashAway Mobile App Application and Web Application
- Deliver value-adding features, by shaping the course and future of the product
- Plan and execute user testing and user research, deliver findings to stakeholders
- Define requirements, map user flows, prototype interactions for the product
- Oversee and impact the design and implementation process
- Collaborate with relevant business stakeholders
- Build, manage, maintain and advocate StashAway Design System
- Organised and delivered UX Design workshops for in-house junior colleagues
- Created, manage, maintain and advocate ResearchOps
- Created Research & Feedback Database to facilitate collaborative and effective research
- The product owner and lead designer of roadmap features:
    - App Redesign with Dark Mode, SRS Deposit, Global Portfolio, StashAway Simple, Withdrawal Redesign, Deposit Status, Deposit Instructions, Country Launches (Hong Kong, United Arab Emirates) etc.
- Co-product owner and designer of other notable features:
   - Academy, DRB (Domestic Ringgit borrowing), Accredited Investors Onboarding

### UX & UI Designer, Product Manager @ StashAway
Jan 2018 – Jan 2019 | Singapore

### UX & UI Design Consultant @ Unknown
Jan 2017 – Jan 2018
- Worked on ad-hoc UX/UI projects for startups
- Provided consultation on UX/UI related topics: planning, hiring, research, design, product
- Clients come from industries such as IT, Fintech, Security etc.

### UX & UI Designer @ GovTech Singapore
Jan 2017 – Jan 2017 | Singapore
- Worked on the "Business Grant Portal" as a UX & UI Designer in a Scrum Agile Framework
- Created extension and interactive prototypes for user testing
- Conducted Usability Testing on prototypes to gather feedback
- Resolved user pain points/problems through observations during user testing
- Designed UX and UI based on observation, research and user's feedback
- Designed illustrations and icons with the users, product and branding in mind
- Implemented some tasks/stories in React while working as a Designer for the project

### UX ＆ UI Designer, Frontend Developer @ Papier Blanc
Jan 2016 – Jan 2016 | Singapore
- Conceptualized and created storyboards for a Jergen's web/social media video advertisement
- Created wireframes for a client’s website to observe and gather feedback on the UX & UI
- Designed graphic collaterals, ad banners and icons for clients (Visa, IKEA, ThyssenKrupp)
- Animated graphic illustrations for the web using JavaScript 
- Designed responsive websites on CMS like Tumblr
- Designed UI components for websites


## Education
### Bachelor of Science (BSc) Information Systems in 2nd Major in Arts and Culture Management (with Merit), Information Technology
Singapore Management University

### International Exchange Program in Management Information Systems, General
Hanyang University

### Diploma in Business Information Systems (with Merit) in Management Information Systems, General
Republic Polytechnic


## Contact & Social
- LinkedIn: https://linkedin.com/in/alvindesign
- Portfolio: https://alvin-design.notion.site/

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Source: https://flows.cv/alvint
JSON Resume: https://flows.cv/alvint/resume.json
Last updated: 2026-03-31