# Amanda Chaffee > Lead Product & User Experience Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/amandachaffee Award-winning, marketing-savvy senior product design professional with proven fast-paced, cross-functional project management experience. Focused on creating thoughtful, delightful, user-centered product experiences, delivering end-to-end solutions for web and mobile – taking projects from concept to code. Specialties include transforming complex challenges into cohesive and innovative design solutions; development and enablement of design systems; and product quality and consistency. Backed by more than 10 years of branding and communications expertise within a variety of high-profile international brands brands including Disney, Harley Davidson, Genentech, Grumpy Cat and more. Recognized illustrator. Creative spearhead for successful international volunteer-powered Asian pop culture convention for more than 15 years. ## Work Experience ### Senior Staff Product Designer @ ServiceNow Jan 2023 – Present | Santa Clara, CA Driving design strategy and execution for Public Sector Digital Services (PSDS), crafting user-centric, scalable, AI-first experiences across multiple complex workflows serving international government customers at local, state, and federal levels. Starting with the launch of PSDS industry vertical in 2022, I've created multiple zero-to-one applications including Grants Management, Licensing & Permitting, Social Benefits, and Investigative Case Management as the team and product offerings have quadrupled in just three years. ### Staff Product Designer @ ServiceNow Jan 2020 – Jan 2023 | Santa Clara, CA ### Lead Product Designer @ SAP SuccessFactors Jan 2017 – Jan 2020 | South San Francisco, CA Design & Innovation Engaging with product owners to gather requirements; executing user flows, wireframes, and high-fidelity mockups with agile, iterative design methods; Creating interactive prototypes for demos and user testing; Creating engineering-friendly specifications; Incubating new innovation products; Designing for multiple formats including web and mobile; Participating in partnerships to solve for experiences with emerging technologies; Reimagining existing product experiences and redefining user journeys in a changing product landscape. Design Systems & Product Standards Leading platform experiences and design standards; Driving the adoption of SAP Fiori design system and UI framework within SuccessFactors; Defining and documenting SuccessFactors-specific design patterns and styles; Ensuring quality and consistency of SuccessFactors UIs; Collaborating with the centralized SAP Design team to raise functional requirements for design patterns; Contributing to the definition of SAP's next generation design system, Fiori 3. ### Senior User Experience Designer @ SAP SuccessFactors Jan 2015 – Jan 2017 | South San Francisco, CA ### Design Manager, User Experience Designer @ Flagship Jan 2013 – Jan 2015 | Roseville, CA Multi-faceted designer and team leader developing UI/UX solutions for responsive websites and mobile apps; leading discovery engagements with clients and assessing business and user requirements; executing screen flows, wireframes, color mockups and front-end HTML/CSS templates for CMS integration; conceptualizing names, logos and branding for digital products; collaborating with designers on concept development and product creation; providing feedback and direction for design development; collaborating with developers for back-end integrations; working with clients to manage deadlines, budgets and personnel resources for multiple projects simultaneously. ### Senior Graphic Designer @ Flagship Jan 2012 – Jan 2013 | Roseville, CA ### User Experience Architect @ Upland Software Jan 2014 – Jan 2015 Managing and designing products to be implemented in Clickability by Upland. Providing web design solutions to enterprise customers including mobile device support and responsive design; Defining client requirements through discovery engagements, and aligning delivery with industry best practices. Project components include design and HTML/CSS development and collaborating with developers for various other web and mobile integrations. ### User Experience Architect @ Limelight Networks Jan 2013 – Jan 2013 Managing and designing products to be implemented in Clickability by Upland. Providing web design solutions to enterprise customers including mobile device support and responsive design; Defining client requirements through discovery engagements, and aligning delivery with industry best practices. Project components include design and HTML/CSS development and collaborating with developers for various other web and mobile integrations. ### Graphic Designer @ 3Fold Communications Jan 2008 – Jan 2012 Key project developer and lead graphic designer of multimedia marketing campaigns, taking projects from conception to completion using traditional and digital media, serving a variety of account types, including nonprofit organizations, CPG companies, and government agencies; collaborator in ten (10) successful new business wins; department archivist and trainer. ### Student Assistant/Graphic Design Intern @ Academic Technology and Creative Services Jan 2007 – Jan 2008 Assisting the creative team in the production of a wide variety of design projects from state government agencies. Jobs include editing and production work with a series of textbooks for California schools, annual reports, posters, booklets, informational brochures, newsletters and recreational park maps. Tasks also include trimming and pasting up mock-ups and boards, scanning photos or other images, graphics development, pre-press production, proofreading, graphic/photo research, digital photo processing, photocopying, typing, bookkeeping, cleaning and other general day-to-day operations. ## Education ### BS in Graphic Design California State University-Sacramento ## Contact & Social - LinkedIn: https://linkedin.com/in/anchaffee - Website: http://www.behance.net/amandanichole --- Source: https://flows.cv/amandachaffee JSON Resume: https://flows.cv/amandachaffee/resume.json Last updated: 2026-02-23