Implemented projects in JavaScript and React

Employed agile workflows, TDD, and accessibility practices

Collaborated with multiple teams to create software projects

Obtained medical documentation required to process reimbursement orders through commercial insurance plans, Medicare, and Medicaid

Evaluated documentation for accuracy and ensured that paperwork met insurance criteria before requesting authorization

Calculated out-of-pocket expenses using current benefit information, and communicated costs to Cochlear recipients

Appealed denied prior authorization requests on the behalf of Cochlear recipients

Problem-solved through complex issues related to DME (durable medical equipment) and insurance policies

Reviewed intake and clinical documentation received via email, mail, or fax and processed appropriately

Maintained accurate demographic and medical information for Cochlear recipients across multiple systems

Managed clinical teams working with students diagnosed with dyslexia, autism spectrum disorder, and general learning challenges.

Coordinated and led updates on student progress, facilitated professional collaborations, and helped resolve instructional roadblocks.

Analyzed data to create personalized education plans for each student and communicated student progress to families weekly.