•Leading development of a LangGraph-based web support system, orchestrating stateful troubleshooting workflows with conditional branching, DB-backed tools, and automatic escalation into service incidents
•Engineered an AI dispatch system integrating LLMs with Google Maps API for FSE routing and cost-optimized recommendations, reducing dispatch time by 30% and travel costs by 15% across 500+ monthly incidents
•Designed a modular Angular ERP architecture using abstract base components and shared services, standardizing lifecycle, grid, and data handling logic, cutting 40% redundant code and boosting feature delivery speed by 35%
•Optimized backend performance with Redis caching, AWS Lambda serverless execution, and S3-based asset delivery, cutting API latency by 25%, reducing infrastructure costs, and improving system uptime to 99.95%