Brought in as the first designer on the Service & Experience team, I was given a blank slate to define how our internal IT platforms and communications should look, feel, and function. I developed and launched an end-to-end design strategy for ServiceNow, led full platform redesigns, and introduced a visual identity that re-energised IT’s presence across the business.
Key Achievements:
•Led the end-to-end redesign of the “Service Centre”, our internal ServiceNow employee hub — created design strategies, full platform identity (logos, colours, typography), and responsive Figma prototypes.
•Designed and implemented an official ServiceNow Design Strategy, tested and refined with end users.
•Delivered fully responsive, on-brand email templates for incident and outage comms, carefully designed to work beautifully in Outlook — mobile and desktop.
•Developed a communications strategy across Viva Engage & AppSpace screens, reviving IT visibility with branded banners, captions, and messaging.
•Revamped onboarding comms: introduced new starter checklists and email templates that brought IT and reception into sync.
•Created a sleek, animated trailer using Jitter to launch our Brilliant Basics program.
•Audited and cleaned up ServiceNow catalogue items, refined knowledge articles, and improved service form design.
