# Amber Wallace > Software Engineer II | Mobile Push | Klaviyo Location: Greater Boston, United States Profile: https://flows.cv/amberwallace As a Senior Software Engineer with over 6 years of experience at Atlassian and Spoiler Alert, I specialize in developing high-quality product features. My skills include designing and implementing robust REST and GraphQL APIs using Java and TypeScript, using front-end technologies like JavaScript, CSS, and React to build intuitive and responsive user interfaces, and managing SQL and NoSQL databases to optimize performance and scalability. In addition to my technical skills, I have a strong background of leadership on engineering teams, from guiding architectural design and technical strategy to mentoring and coaching team members to collaborating cross-functionally with product, design, and support. I am also experienced in facilitating key team rituals, such as refinement and retrospectives, to enhance team performance and project outcomes. ## Work Experience ### Software Engineer II @ Klaviyo Jan 2024 – Present | Boston, Massachusetts, United States ### Senior Software Engineer @ Spoiler Alert Jan 2023 – Jan 2024 • Increased adoption of smart awarding by 300% by replacing an inflexible legacy system with a real-time suggestion engine that adapts to user choices and maximizes remaining revenue opportunities, using React, Node.js, MongoDB, and serverless functions. • Planned and built UI components using React, CSS, Chart.js, and GraphQL to display interactive data on buyer participation, fulfilling the top VoC feature request and achieving 94% adoption in one month. • Architected and led sub-teams in developing six new product features. Collaborated with cross-functional stakeholders (product, design, support, and data) to define requirements, create timelines, implement great UX, write documentation, and execute phased releases. • Conducted team and engineering department retrospectives bi-monthly as part of the Scrum framework. Iteratively improved the retro process, increasing team satisfaction by 5% quarterly. ### Software Developer @ Spoiler Alert Jan 2021 – Jan 2023 • Increased customer net revenue by over $20k per cycle by adding freight cost estimates to the awarding algorithm and UI. Utilized Mapbox API for distance calculations and React for the front-end. • Reduced manual data modification requests by 80% and saved an estimated 40 engineering hours quarterly by automating common data modification tasks. • Standardized error handling across the platform by implementing the observer pattern and creating handlers for logging, support, and end users, reducing support requests by 15% and increasing customer satisfaction. ### Software Developer @ Atlassian Jan 2019 – Jan 2021 | Mountain View, California, United States • Architected and developed new micro-services with GraphQL & API endpoints that store and serve comments over 2 seconds faster and over 5% more reliably than the legacy monolith system. • Mapped and migrated comment data from legacy RDS relational database to new dynamoDB database. • Led operational readiness for the new microservices creating and ensuring terraform alerts, SignalFx dashboards, runbooks, and SLIs were in place prior to rollout. • Enabled new team members to reach their target velocity 66% faster by developing introductory documentation (technical & non-technical) and by serving as the primary collaborator for code pairing and code review. • Conducted over 200 technical interviews and assisted >10 coworkers in their interview training, contributing to the success of Atlassian’s company-wide hiring OKR. ### Junior Software Developer @ Atlassian Jan 2018 – Jan 2019 | Mountain View, California • Collaborated cross-team to successfully integrate new platform-level services and components with the existing legacy notification delivery service, satisfying OKRs across 3 teams. • Achieved GDPR goals by removing personally identifiable information and user-generated content from the mobile notification pipeline. • Resolved multiple top priority bugs around duplicate and missing mobile notifications (android & IOS). • Enabled immediate team to measure the impact of new or modified features, calculate the number of active users, track user patterns, and provide useful data to the team’s PM and data scientist by implementing server-side analytic events and amplitude dashboards for all of the team’s backend features. • Organized and oversaw retrospectives and cross-team meetings, including generating summaries and action items. ### CSE252 Grader @ Lehigh University Jan 2018 – Jan 2018 ### Software Development Intern @ Bentley Systems Jan 2017 – Jan 2017 | Exton, Pennsylvania Developed, using ASP.NET Core, a web UI and RESTful API for performing calculations on sets of time data. Designed, ran, and analyzed performance tests for various Bentley Systems services. Tests included web performance tests, load tests, and data driven tests. Set up a new test controller and test agents, hosted on Azure. ### CSE17 Grader @ Lehigh University Jan 2016 – Jan 2016 Evaluated and provided feedback on student programs for a data structures, algorithm design, and implementation in Java course. ### Data Science Research Intern @ Worcester Polytechnic Institute Jan 2016 – Jan 2016 Utilized natural language processing, regular expressions, and machine learning techniques to text mine medical and demographic data from unstructured medical texts. Developed and programmed, using Python, a test suite to evaluate the accuracy of the text mined data. ### Web Developer @ Lanco Integrated Jan 2014 – Jan 2016 Full stack development on company’s internal website. Eliminated data redundancy by consolidating data into a mySQL database. Expedited paperwork by replacing paper processes with digital forms. ### Intern @ Comfort Systems USA Jan 2013 – Jan 2013 -Worked on HVAC equipment site surveys, converting site survey information into capital budget planning reports Assisted the estimating department with material takeoffs and quantity estimating -Generated reports on Microsoft Word and Excel -Responsible for refrigerant tracking using ISH Compliance Suite -Performed various office duties ## Education ### Bachelor’s Degree in Computer Science Lehigh University ## Contact & Social - LinkedIn: https://linkedin.com/in/amber-wallace --- Source: https://flows.cv/amberwallace JSON Resume: https://flows.cv/amberwallace/resume.json Last updated: 2026-03-28