Leading UX design for Verily Me, Alphabet's direct-to-consumer health app, transforming fragmented health data into personalized, longitudinal care journeys.

• Manage a cross-functional design team (UX design + UX research) embedded within Participant Programs & Engagement, a high-priority product area spanning care navigation, behavior change, and health data visualization

• Drive service design strategy across the full participant journey — from onboarding through ongoing health program engagement — ensuring clarity and trust at every touchpoint

• Collaborate with PMs, engineers, clinical operations, and data science to ship AI-powered features that help users understand their health metrics and take action

• Recruit and grow a team of designers; established design rituals, critique culture, and a shared design system to scale quality across the org

• Work at the intersection of consumer UX and clinical complexity, balancing regulatory constraints, health equity considerations, and delightful experience design

Built and led the design function at Loyal Health, a B2B2C healthcare SaaS platform serving hospital systems and health networks across patient acquisition, provider search, scheduling, and care navigation.

• Built a 14-person multidisciplinary department from the ground up, spanning Product Design, UX Research, and Design Systems, establishing OKRs, career ladders, critique culture, and scalable design operations

• Led design strategy and execution across 12 mobile and web products used by 450+ hospitals, navigating compliance-driven, high-stakes healthcare environments

• Partnered with Engineering, Sales, and Product to align design priorities with business outcomes, contributing to 36% YoY revenue growth

• Architected a scalable design system and mobile-first practices that unified cross-platform product experiences, improving design velocity and developer collaboration

• Championed structured research operations, introducing activation, engagement, and usability tracking across product journeys to make UX impact measurable and repeatable

• Influenced product roadmap at the executive level, translating user insights into strategic decisions that shaped Loyal's platform direction

Delivered human-centered design across high-complexity enterprise and regulated industry clients as part of a global technology consulting firm, spanning healthcare, financial services, media, and retail.

• Led UX design for NYU Langone Health's Find A Doctor platform, improving search accessibility and experience for 5M+ annual users across mobile and desktop

• Led the 0 to 1 design of Walmart's internal financial operations platform, serving 25+ departments

• Led UX design for Morgan Stanley's internal technology provisioning portal, simplifying workflows for 80,000 employees across global offices

• Led discovery and design for a mobile and web application for 5,000 JP Morgan Chase financial salespeople, conducting 50+ interviews and field studies with national and international users

• Delivered design for Moody Analytics' bank stress testing application, creating intuitive dashboards and workflows aligned with complex regulatory frameworks for technically proficient internal users

• Formed and led the AI and Machine Learning vertical in Ecuador, shaping product vision, strategy, and ethical design frameworks for data-sensitive applications

• Coached and mentored junior designers across North and South America, emphasizing craft, scalability, and user-first problem-solving within complex enterprise ecosystems

Led design for E-Heza, Rwanda's first point-of-care digital health record system, built to improve maternal and child health outcomes in rural Rwanda.

• Led end-to-end design and implementation of antenatal and registration modules, collaborating directly with frontline nurses and public health leaders through participatory design and ethnographic field research

• Partnered with the Rwanda Ministry of Health to pilot the system across 9 health centers, with a roadmap for 13 additional sites

• Designed for replication and scale, building in interoperability with DHIS2 and aligning with evidence-based clinical care protocols

• Applied cultural competency and field research methods to ensure the product fit the real workflows and resource constraints of frontline healthcare workers

http://www.theihanganeproject.com/team/amira-pettus/