Nashville, Tennessee, United States
• Owned the backlog and strategy for Engagement and Clinical Operations, leading efforts that drove well over $100M in company revenue and increased membership by 200% in 12 months.
• Designed and implemented a compliance-driven care response system, ensuring 100% adherence to a 24-hour outreach protocol for 70,000+ patients.
• Led the migration of telehealth services to Zoom, reducing operational costs by $280K annually while improving system efficiency.
• Delivered new SaaS features that enhanced care coordination for 200+ healthcare practitioners, aligning with regulatory requirements.