• Facilitated 15+ individual mentoring sessions totaling 600+ minutes, guiding mentees through personalized career development, including resume and portfolio review, navigating job applications, overcoming rejections, and interview preparation.

• Help develop UX certificate students’ skills in design thinking and methodology by providing industry insights and guidance.

• Assist a mentee in building a strong resume and portfolio by providing feedback on their work and sharing resources.

• Evaluate student portfolios on a panel of industry professionals, providing constructive feedback to help students improve their portfolios and prepare for the job market.

• Led the non profit’s website UX audit to increase funding, community engagement, and website traffic.

• Conducted discovery research, in-depth usability and content audits, and presenting prioritized recommendations and improvements to advisory board.

• Facilitated collaborative design thinking session with leadership to define target users, problem statements, goals, and success metrics.

• Saved the organization $1500+ through 27+ hours of donated UX support.

• Informed and defined the identity resolution product roadmap by conducting research, UX audits, and competitive analyses.

• Effectively communicated product requirements to cross-functional partners by delivering high-quality user flows, wireframes, and north star designs.

• Uncovered opportunities for improved data mutability and observability by partnering with product and research to execute 2 research plans, interview 10+ participants, and analyze insights.

• Ensured successful implementation of product improvements by prioritizing and defining feature requirements, and delivering thorough redlines to engineering.

• Secured the industry’s #1 position in net-adds and surpassed self-activation goals by 375% with a 49% conversion rate by pioneering the development of T-Mobile Home Internet’s first digital purchase experience.

• Increased user engagement in the Home Internet sales funnel by 216% by collaborating with stakeholders on iterative testing and optimization efforts.

• Contributed to over 866k site visits within the first two weeks of launching the TVision streaming service by delivering content hierarchy and user flow recommendations.

• Influenced product roadmaps by partnering with research to devise test plans assessing user needs and evaluating the performance of new and existing experiences.

• Guided the development of features by producing competitive analyses, audits, user flows, wireframes, mockups, and prototypes.

• Evaluated candidate portfolios and conducted interviews for UX design roles.

• Saved the business $850k at launch, and $500k annually by developing the UX strategy, wireframes, and mockups for a new microsite experience.

• Trended at #1 on Twitter and in app stores, and achieved the highest number of users (4.45M) and most offer saves (1.5M) by collaborating on the UX strategy for new Sprint users.

• Increased offer CTR by 34%, improved views of T-Mobile content by 64%, and earned 5 prestigious W3 awards for outstanding mobile features and experiences by planning and facilitating a design workshop for the cross-functional app team that resulted in a major redesign.

• Increased user satisfaction by 13% by redesigning and simplifying the authentication process.

• Contributed to 2.6k ticket sales during the initial two-month run of a Live Nation offer by crafting the wireframes and mockups for the redemption experience.

• Ensured high-quality outcomes and deliverables by providing direction and collaborating with external agencies on new features and projects from conception to completion.

• Influenced product features and research plans by educating and evangelizing about design practices and collaborating on UX strategy.

• Contributed to a new app connecting families affected by pediatric cancer by creating wireframes, mockups, and a prototype.

• Supported the first iteration of the app’s style guide by researching the native iOS design system and forming design patterns for the app.

• Created a website to help those living at or below the median income find affordable housing by partnering with a nonprofit and producing sketches, wireframes, and high-fidelity mockups, and conducting research.

• Educated team members about UX and incorporated design thinking into our short process by leading a design workshop with cross-functional partners.

• Proposed new intuitive and more natural animations for the T-Mobile Tuesdays app by crafting prototypes and presenting to stakeholders.

• Informed the UX team of different prototyping tools and provided a recommendation by conducting a competitive analysis.

• Fulfilled web design requests by delivering wireframes, mockups, and a prototype through collaboration with other designers, product managers, and analysts.

• Supported the QA and product teams by writing and presenting behavioral documentation, including user stories, acceptance criteria, and Gherkins scenarios, to product owners, system analysts, and QA testers.

• Created a gaming app to educate employees on data security by co-leading a team of 8 other IT interns.

• Refined and presented wireframes of a new web app to partners and stakeholders.

• Facilitated studies, acted as a wizard, and trained other facilitators in a study comparing the delivery of language lessons from a robot versus a computer

• Set up sessions, took notes, coded video data, and interviewed participants with Likert-scale surveys in a study examining how interactive technology might support children with and without disabilities in playing together

• Transcribed interviews and played a confederate in a mixed methods study looking at the moral conceptions of children after interacting with a humanoid robot