# Amy Bickerton > Designing for safety, trust, and inclusion Location: Ukiah, California, United States Profile: https://flows.cv/amybickerton 15+ years research, design, & teaching experience‬ 5+ years people management experience‬ Certified Medi-Cal Peer Support Specialist #MPSS-YUWSOD ## Work Experience ### Senior Adjunct Professor @ California College of the Arts Jan 2023 – Present | San Francisco, CA I teach core courses in the undergraduate Interaction Design program. Over the years I've taught Design Research, Story Studio, and Behavior Design. ### Adjunct II Professor @ California College of the Arts Jan 2020 – Jan 2023 | San Francisco, CA ### Adjunct I Professor @ California College of the Arts Jan 2015 – Jan 2020 | San Francisco, CA ### Service Designer @ televëda Jan 2025 – Jan 2026 | Phoenix, AZ Televeda's mission is to reduce social isolation. I conducted research and designed services for older adults, Women Veterans, and Native Veterans as part of the VA's Mission Daybreak suicide prevention initiative. ### Manager II, Safety Product Design @ Uber Jan 2022 – Jan 2025 | San Francisco, CA I led the UX team responsible for launching Uber for Teens, Women Driver Preferences, Record My Ride, Safety Checkup, Safe Driving Score, food allergy settings on Uber Eats… and much more. We worked closely with researchers, content designers, product managers, engineers, data scientists, and other cross-functional partners across the company. Our work improved the safety and privacy of every user on the platform, and helped make Uber more accessible and inclusive. ### Manager, Safety Product Design @ Uber Jan 2021 – Jan 2022 | San Francisco, California, United States ### Design Research Manager @ Dropbox Jan 2020 – Jan 2021 | San Francisco, CA ### Senior Design Researcher @ Dropbox Jan 2019 – Jan 2020 | San Francisco, CA I developed mixed-method studies to test new concepts and improve existing products. One of my last projects as an individual contributor was a quantitative usability study that helped the team prioritize and address UX issues in key tasks across the Dropbox iOS and Android apps. ### Senior User Experience Designer @ Goodreads Jan 2016 – Jan 2019 | San Francisco, CA At Goodreads (an Amazon company), I worked on mobile projects including our integrations with the Kindle e-reader and a redesign of the Goodreads Android app. ### User Experience Designer @ Goodreads Jan 2015 – Jan 2016 | San Francisco, California, United States ### User Experience Designer & Researcher @ Flywheel Software Jan 2012 – Jan 2014 | Redwood City, CA I worked with a small team to define and deliver products that served the needs of drivers, passengers, taxi fleets, and cities — including the Flywheel app for hailing taxis. ### Visiting Assistant Professor of Design @ Carnegie Mellon University in Qatar Jan 2014 – Jan 2014 | Doha, Qatar ### User Experience Researcher @ Reputation.com Jan 2011 – Jan 2012 | Redwood City, CA UX strategy for consumer, small business, and enterprise products. ### User Experience Researcher @ gotomedia Jan 2010 – Jan 2012 | San Francisco, CA Contextual interviews, surveys, usability testing, competitive analysis, and heuristic assessment for clients including Samsung, Pearson Education, and Wells Fargo. ### Graduate Student Instructor @ Carnegie Mellon University Jan 2009 – Jan 2010 | Pittsburgh, Pennsylvania ### Communication Designer @ 2nd Road Jan 2009 – Jan 2009 | Sydney, New South Wales, Australia Now part of Accenture, 2nd Road helps companies develop cultures and practices to foster innovation and human-centered design. ### Communications Assistant @ Carnegie Mellon University Jan 2006 – Jan 2009 | Pittsburgh, Pennsylvania Website and document design for the College of Engineering (2006-2007) and then for the School of Architecture. ### Research Assistant @ CMU Human-Computer Interaction Institute Jan 2005 – Jan 2005 | Pittsburgh, Pennsylvania ### Research Assistant @ Carnegie Mellon University Jan 2003 – Jan 2003 | Pittsburgh, Pennsylvania ## Education ### MDes in Communication Planning and Information Design Carnegie Mellon University ### BA in Creative Writing and English Carnegie Mellon University ## Contact & Social - LinkedIn: https://linkedin.com/in/amybickerton - Portfolio: https://www.amybickerton.org/ - Portfolio: https://www.goodreads.com/amillion - Portfolio: https://calendly.com/abickerton/meeting-with-amy --- Source: https://flows.cv/amybickerton JSON Resume: https://flows.cv/amybickerton/resume.json Last updated: 2026-04-13