• Design Leadership: Directed UX and visual design for 30+ digital financial services and 8 native apps;
promoted to Head of UX within a year.
• Fintech Platforms: Directed UX and visual design for Samsung Card’s flagship mobile app, launching
multiple generations of Android and iOS applications serving millions of users.
* Awards: Mobile Awards Korea (App of the Year), National Customer Satisfaction Index Awards(Grand Prize), Korean Customer Satisfaction Index (The Grand Prize)
• AI / Conversational product: Led UX design for Samsung Card’s conversational AI assistant ‘Chatbot
Sam’ simplifying financial services and customer interactions.
* Awards: iF Design Award, Mobile Awards Korea (Gold Medal), Korea IT Fair Awards (2nd Prize in New Tech)
• Digital Service Platforms: Designed digital service experiences extending Samsung Card’s platform beyond finance into lifestyle services including insurance, travel, shopping, automotive services, and children’s education platforms such as Kids GomGom.
* Awards: iF World Design Award
• Design Systems: Created Samsung Card’s modular design system ‘SNACK’ enabling quick, scalable use of reusable UI components and interaction patterns across digital financial platforms.