I’m looking for an opportunity to work in design operations after 11+ years as a user experience designer. My superpower has always been systems thinking and helping designers work together, which has been especially important as I've been involved in multiple mergers/acquisitions.

2021 — 2022Included HealthStaff Designer

2021 — 2022

San Francisco Bay Area

Included Health is a digital health company delivering virtual medical care and benefits navigation via app, phone, and video. After a merger and an acquisition in 2021, our newly-combined company needed to streamline legacy internal tools that our clinicians and care team used to assist members with their healthcare needs. This service design work included evaluating existing systems and workflows, which few individuals on our cross-functional team understood.

Creating Shared Understanding

Partnered with user research to uncover insights about internal user workflows and pain points

Translated research findings into actionable recommendations for product and engineering teams

Translated and communicated implications of internal team service delivery workflows to teams building the end-user (member app) experience

Delivering Solutions

Spearheaded the initial effort to integrate and link legacy Doctor on Demand accounts into/within the existing Grand Rounds Salesforce instance

Combined the legacy companies’ Nurse Triage service lines, simplifying the creation of and reporting for cases

Created updated internal acronym glossary as a resource for new hires

Resolved how the care team would view the combined legacy Grand Rounds, Doctor on Demand, and Included Health member data

Building Relationships

Partnered with internal operations leaders ensure that our design choices matched workflow needs

Instituted team user manuals to help our merged team work better together, with 15 of 20 members actively participating

Mentored junior designers

Instituted and facilitated virtual small-team working sessions to foster community for internal tools designers

2020 — 2021Grand RoundsStaff Designer

2020 — 2021

San Francisco Bay Area

See experience at Included Health

2018 — 2019Symphony.comPrincipal User Experience Designer

2018 — 2019

Palo Alto, CA

Symphony is an instant messaging service targeting financial firms with an emphasis on encryption, group messaging, rich content sharing and third-party plugins. I led the design of search, chatbot guidelines, and the early design system.

Managed design timeline and deliverable expectations across my projects

Drove design and vision for search features and improvements across Symphony

Designed, tested, and delivered concepts for contextual chat search

Adapted existing components to created interactivity paradigm for chatbots

Took responsibility for the design system and components across the product

Maintained internal acronym glossary before passing it on to the UX writing team

2017 — 2018Akamai TechnologiesManager, User Experience

2017 — 2018

Santa Clara, CA

Nominum was a provider of DNS-based security solutions supporting many of the world’s leading carriers, acquired by Akamai in November 2017. I was retained through corporate downsizing effort based on my exemplary performance.

Owned UX design and delivery across four products for Internet Service Providers

Managed three designers across two locations

Drove UI uniformity and responsive redesign of major applications

Delivered custom reporting tool, including reports, dashboards, and permissions