• Lead AI foundational research (AI transparency, memory, single to multi-agent product building)

• Define UXR roadmaps and build research process and collaboration models.

• Lead UX research for Insights, Recommendations, Search, Marketing, and Customer Support pillars.

• Led AI strategies and integrations for creators' ecosystems

• Led CapCut user research in non-Chinese speaking areas

• Drove CapCut growth strategy in the US

• Planned, managed, and executed a 12-month research roadmap involving generative and evaluative research to support the launch of Secure Private Access on-premises and cloud versions, resulting in a 10M+ annual contract value.

• Led participatory research activities during partner events and facilitated design thinking workshops in Europe and Americas to guide the product roadmap.

• Established robust research processes and cross-functional collaboration models, optimizing efficiency and ensuring accountability of implementation from the research next steps.

• Mentored design and product management teams, empowering them to conduct basic evaluative research.

• Led exploratory research for networking, analytics, and access security product lines, aiming to unify product experiences and form product strategies

• Led UX studies for Application Delivery Management (ADM) onboarding and engagement

• Conducted user research and assisted workshops for unified management concept

• Collaborated with product, design, and engineering teams to ensure implementation of research findings

• Triangulated quantitative and qualitative feedback to generate reports and advocate for user needs.

• Improved ADM adoption by 60% (760+ customers) with UX studies of onboarding and engagement.

• Drove continuous design improvement by benchmarking user experiences across the product portfolio.

• Led exploratory research for networking, analytics, and access security product lines, aiming to unify product experiences and form product strategies.