# Amy (Ying-An) Chen > Principal UX Researcher | AI powered insights, recommendations, search, marketing, and supports @ Ingram Micro Location: Santa Clara, California, United States Profile: https://flows.cv/amyyinganchen 8 years of user/product research experience || analytics with ML || SaaS || mixed methods UXR I excel at rapidly delivering insights, fostering robust team collaboration, advocating user needs, and iterating on and improving processes. I have 8+ years of experience in user research and product development, with a focus on cloud and on-premises solutions. I am passionate about creating products that are impactful, intuitive, and engaging, for users and businesses. My core competencies include generative/exploratory research and evaluative design studies, using mixed quantitative and qualitative methods to understand user needs and business opportunities. ## Work Experience ### Principal UX Researcher @ Ingram Micro Jan 2024 – Present - Lead AI foundational research (AI transparency, memory, single to multi-agent product building) - Define UXR roadmaps and build research process and collaboration models. - Lead UX research for Insights, Recommendations, Search, Marketing, and Customer Support pillars. ### UX Researcher @ ByteDance Jan 2024 – Jan 2024 | San Jose, California, United States • Led AI strategies and integrations for creators' ecosystems • Led CapCut user research in non-Chinese speaking areas • Drove CapCut growth strategy in the US ### Lead UX Researcher @ Cloud Software Group Jan 2023 – Jan 2024 | Santa Clara, California, United States • Planned, managed, and executed a 12-month research roadmap involving generative and evaluative research to support the launch of Secure Private Access on-premises and cloud versions, resulting in a 10M+ annual contract value. • Led participatory research activities during partner events and facilitated design thinking workshops in Europe and Americas to guide the product roadmap. • Established robust research processes and cross-functional collaboration models, optimizing efficiency and ensuring accountability of implementation from the research next steps. • Mentored design and product management teams, empowering them to conduct basic evaluative research. ### Sr. UX Reseacher @ Cloud Software Group Jan 2023 – Jan 2023 - Led exploratory research for networking, analytics, and access security product lines, aiming to unify product experiences and form product strategies - Led UX studies for Application Delivery Management (ADM) onboarding and engagement - Conducted user research and assisted workshops for unified management concept - Collaborated with product, design, and engineering teams to ensure implementation of research findings - Triangulated quantitative and qualitative feedback to generate reports and advocate for user needs. ### Sr. Product Design Researcher @ Citrix Jan 2021 – Jan 2022 | Santa Clara, California, United States • Improved ADM adoption by 60% (760+ customers) with UX studies of onboarding and engagement. • Drove continuous design improvement by benchmarking user experiences across the product portfolio. • Led exploratory research for networking, analytics, and access security product lines, aiming to unify product experiences and form product strategies. ### Product Design Researcher @ Citrix Jan 2018 – Jan 2021 | Santa Clara • Guided design efforts for Citrix Application Delivery Management (ADM) and Citrix Analytics Service (CAS) with foundational research and design validations • Enhanced research implications and efficiency by building research templates, socializing operation processes, and expanding the vendor pool • Aligned user onboarding experience by creating an internal playbook ### Product Design Researcher @ Naviscent Jan 2018 – Jan 2018 | Santa Clara, California • Revamped the product roadmap for ShareFile Analytics by conducting a participatory design workshop to identify target users and use cases • Supported prioritizing features and design iterations for Secure Mail with usability testing, participatory research, and in-depth interviews to validate designs and to learn user needs and pain points ### Product Design Research Intern @ Citrix Jan 2017 – Jan 2017 | Santa Clara, California • Informed and guided redesign efforts for Secure Mail with competitive analysis and benchmarking research to understand the product position in the market and identify use cases • Worked closely with the product design, engineering, and product management teams based in different geolocations ### UX Design Clinic Help Desk Student Consultant @ University of Michigan School of Information Jan 2017 – Jan 2017 | Ann Arbor • Offered UX advice and critiques for startups on possible UX issues in their products • Guided young entrepreneurs to UX resources ### Manager, International Student Division at Office of International Affairs @ National Taiwan University Jan 2013 – Jan 2016 | Taipei City, Taiwan • Online System Development: - Designed online application system - Managed and analyzed student data - Digitalized administrative process - Updated official website • Global Events: - Recruited international students - Presented as university representative at global education fairs - Maintained connection with global alumni • Others: - Organized events, including orientation, enrollment, and on-campus education fairs - Edited bilingual international degree students' handbook - Consulted by international students and parents - Trained and managed student assistants and interns ### Research Assistant, Department of Foreign Languages and Literatures @ National Taiwan University Jan 2012 – Jan 2013 | Taipei City, Taiwan • Collected and analyzed statistical data for student progress in order to test the different teaching methods professor used in classes • Filed expense reports to ensure adequate funding ### English Teacher @ Fu-Yang Science and Liberal Art After School Program Jan 2009 – Jan 2010 • Addressed after school students who need to prepare high school entrance exams • Compiled English teaching materials ### Archives Resource Center Student Assistant @ National Taiwan University Jan 2008 – Jan 2009 | Taipei City, Taiwan • Collected keywords and translated Chinese user interface into English ## Education ### Master’s Degree in Information Science/Studies University of Michigan ### Bachelor of Arts (B.A.) in Foreign Languages and Literatures, General National Taiwan University ### Exchange Student in Interior Design University of Wisconsin-Madison ## Contact & Social - LinkedIn: https://linkedin.com/in/amy-chen-yingan --- Source: https://flows.cv/amyyinganchen JSON Resume: https://flows.cv/amyyinganchen/resume.json Last updated: 2026-04-13