# Ana C. > UX/UI Design | Ops | Customer Experience Location: New York, New York, United States Profile: https://flows.cv/anac My experience spans customer-facing sales in retail, marketing & operations, and user experience design. I leverage my broad skillset to deliver customer-focused outcomes with humility and a sharp eye for detail. ## Work Experience ### Product Designer @ Unqork Jan 2021 – Jan 2025 Unqork is a no-code development SaaS platform for enterprise clients in the healthcare, insurance, and finance industries. • Collaborated cross-functionally with designers, product managers, engineers, and stakeholders to define project scope and deliver production-ready designs. • Created user flows, wireframes, prototypes, conducted research as needed and contributed to the design system. • Supported technical implementation, and QA ensuring solutions were user-centered and technically feasible. ### UI/UX Designer @ Vermillion Sky - Mobile Product Development Agency Jan 2020 – Jan 2021 | New York, New York, United States Collaborated with early-stage startups to design conceptual experiences for investor funding. Projects: • Music hosting mobile app where DJs could share live sets and consumers could book DJs for events • Event purchasing site (response web) • Crowdfunding site (response web) ### UX Design Intern @ Fearless Winston Salem Jan 2020 – Jan 2020 | Winston-Salem, North Carolina, United States Collaborated with 3 UX designers on a responsive web redesign for a women-owned business directory. • Gathered domain research and examined competitive analysis • Conducted audit including user interviews for research • Analyzed user research using affinity mapping to define personas • Collaborated with a team to define and prioritize features needed to create a great user experience • Sketched and concepted using paper wireframes • Collaborated with the client to ensure the delivered product matched the design vision • Mapped out an information architecture diagram to plan a high-level view of the website redesign • Created detailed wireframes for responsive web • Created a clickable prototype and conducted usability tests ### UX Design Apprentice @ Flatiron School Jan 2019 – Jan 2019 | New York City Metropolitan Area Used design thinking methodologies to collaborate with fellow UX students on conceptual mobile applications from research to usability testing. I prepared and executed: domain research, competitive analysis, user interviews, surveys, personas, task flows, customer journey maps, wireframes, site maps, annotated wireframes and prototypes. Project breakdowns: Nov - Dec 2019 / 5 week sprint Collaborated with 2 UX students on a mobile application that connects homeowners and renters to home service professionals. Oct - Nov 2019 / 6 week sprint Collaborated with 3 UX students on a mobile application for the YMCA to get patrons more engaged with their facilities. ### Marketing Assistant @ Yager Esthetics | Estética™ Jan 2018 – Jan 2019 | New York • Supported the CEO and Marketing Director in various marketing efforts • Contributed design input and created collateral that aligned with brand identity • Communicated copy and design direction to freelancers • Developed appropriate office materials that enhanced the office experience based on patient’s feedback • Created Instagram posts that promoted company goals • Prepared spreadsheets to maintain records up-to-date for swift recall • Provided office assistance and helped coordinate special projects by collaborating with multi-disciplinary teams as needed ### Sales Associate @ SEPHORA Jan 2014 – Jan 2018 | New York • Ensured customers had a great shopping experience by representing the brand principles • Trusted to handle cash register transactions, including credit and gift cards • Succeeded in encouraging clients to subscribe to the loyalty program ### Marketing Intern @ Yager Esthetics | Estética™ Jan 2017 – Jan 2017 | New York, New York • Provided marketing support to the CEO and Marketing Director. • Contributed to the development of monthly newsletters and medspa promotions. • Communicated design direction to copywriters and graphic designers • Updated the company Instagram account along with the marketing director. • Generated sales reports using internal operating systems upon request. • Prepared spreadsheets to keep marketing records up-to-date. • Facilitated e-mailings of promotional content to patient base. • Provided operational office assistance as needed like answering phone calls and addressing technical support needs. ### Sales Associate @ American Eagle Outfitters Jan 2013 – Jan 2014 | New York • Extreme emphasis on customer service and the happiness of customers • Greeted and assisted customers with a genuine smile and personable attitude • Recommended and sold a variety of fashion items • Maintained a clean and neat store (folded clothes, organized shelves) • Handled cash register transactions, including credit and gift cards • Encouraged customers to subscribe to the loyalty program • Succeeded at garnering a high volume of American Eagle Outfitters credit card inquiries ### Sales Associate @ GameStop Jan 2010 – Jan 2011 | New York • Greeted and assisted customers with a genuine smile and personable attitude • Maintained a clean and neat store (vacuumed, organized shelves) • Handled cash register transactions, including credit and gift cards ## Education ### UX Design Certificate in UX Design Flatiron School ### Bachelor’s Degree in Communication and Media Studies Brooklyn College ### Associate’s Degree in Liberal Arts and Sciences/Liberal Studies Borough of Manhattan Community College ## Contact & Social - LinkedIn: https://linkedin.com/in/canoana --- Source: https://flows.cv/anac JSON Resume: https://flows.cv/anac/resume.json Last updated: 2026-03-29