• Designed an AI-assisted support experience using intent-based flows and guided conversations, improving resolution speed, user trust, and support efficiency.

• Partnered with founders & engineering to shape ordering UX across web & kiosk platforms.

• Led cross-functional initiatives, mentored designers to elevate product quality & execution.

• Led the design of an AI-powered peer comparison dashboard, transforming complex benchmarking data into actionable insights and recommendations that accelerated enterprise decision-making.

• Designed AI-powered global search with conversational and generative interactions, improving discovery efficiency and adoption.

• Introduced FTUE, improving onboarding efficiency, product adoption, and revenue impact.

• Simplified complex enterprise workflows, reducing task steps and improving reporting efficiency across analytics systems using scalable data visualization.

• Led UX design for large-scale network security and cloud analytics platforms, improving usability and reducing configuration errors for next-generation firewall management systems.

• Initiated AR “Open Box” support experience, reducing onboarding time and lowering support costs; later aligned with Cisco’s Device AR Experience (DARE) app.

• Cisco Innovate Everywhere Challenge Finalist: Co-developed a location-based platform leveraging Cisco DNA Spaces and OpenRoaming; resulted in a patent (2023) and partnership concept with Ford Motor Company.

• Speaker at Cisco Security Business Group Design Conference, sharing design innovation and cross-disciplinary insights.

• Redesigned Ericsson MediaFirst across TV, tablet, and mobile, improving usability, cross-platform consistency, and supporting subscriber retention and engagement.

• Enhanced voice interaction by integrating smart home platforms (Amazon Alexa, Google Home), enabling more intuitive and hands-free content discovery.

• Established scalable design patterns by initiating terminology system, improving design consistency, reducing iteration time, and increasing adoption by 28%.

• Designed end-to-end in-vehicle navigation and infotainment experiences for GM, enabling real-time route guidance, traffic-aware decision making, and contextual driver interactions

• Translated complex routing logic and live data into clear, glanceable interfaces optimized for safety-critical, motion-based environments

• Defined interaction patterns that communicate system intent, state changes, and turn-by-turn guidance, improving driver confidence and usability

• Collaborated with product and engineering to integrate real-time data systems (navigation, traffic, POI) into a cohesive in-car experience

• Established UX principles for low-distraction, high-clarity interfaces, balancing information density with cognitive load constraints