2020 — Now
Full-stack engineer in React/JS and Hack (PHP) in the Data Experiences and Recruiting Products orgs
Building the frameworks that power Facebook's internal data tools, which are used by thousands of Data Engineers, Data Scientists, Software Engineers, and more
2018 — 2020
Menlo Park, California
As the DE lead for Portal's Communication pillar, informed, influenced, and executed product decisions in cross-functional partnership with data scientists, SWEs, and PMs
Created new metrics by working with partner SWEs (Portal, Messenger, WhatsApp) to prioritize / implement logging; building pipelines; and designing visualization strategy
Author, schedule, and run scaleable data pipelines using Presto SQL and Python
Design, build and launch new data models and ETL processes in production
2018 — 2018
San Francisco Bay Area
Built full-stack features for internal Rails-based tools,
reducing clicks / time spent by customer-facing employees on repetitive tasks
Migrated functionality to back-end services written in Go to replace Rails monolith
San Francisco Bay Area
Conducted data analyses and advised on strategic decisions for the Customer Experience (CX) team
Built dashboards and reported team metrics (NPS, conversion, response time, negotiation performance, etc) to managers and company executives
Improved CX processes by identifying, scoping, and executing projects
Investigated changing data trends, identify root causes, and work cross-functionally with engineers, product managers, and operations managers to implement solutions
Created a manual CRM powered by SQL queries that enabled the Sales team to prioritize customer followups and easily identify high-priority customers
2016 — 2017
San Francisco Bay Area
Built and launched the company’s 24/7 remote care (telemedicine) program
Created operational playbooks to allow remote-care team of 10 doctors, RNs, and coordinators to provide support for >100 chats/day while maintaining a 5-min SLA
Built Looker dashboards to identify operational trends and optimize staffing decisions
Worked closely with engineering to identify bugs, assist in feature request prioritization, and provide testing support before releases
Education
2010 — 2014
Princeton University
Bachelor of Arts (B.A.)
2010 — 2014