• Led the product design team in the successful launch of the first new J.P. Morgan app in 10 years. The app was developed specifically for an emerging client segment and is now available in the app store for iOS and Android. It currently has a five-star rating.

• Lead the charge in establishing a design-first culture, using workshops and iterative feedback sessions to foster collaboration and boost innovation. This helped drive the team to prioritize our focus around high impact problems.

• Cultivated a high-trust environment by establishing team rituals and prioritizing psychological safety, which drove clarity and alignment, fostering both individual growth and cohesive team development.

Working with a wonderful team of volunteers to make the grant finding experience better for government and non-profit partners.

• Led multidisciplinary teams in delivering projects, provided strategic direction and individual contributions in research, service design, UX/UI, visual design, and prototyping.

• Mentored and empowered team members, and cultivated a positive organizational culture that contributed to the overall success of projects.

• Conducted co-creation workshops with client partners to ensure effective collaboration and alignment on business and user goals.