Engage with our developer customers in our community spaces to help find solutions for their complex use cases

Advocate for changes in product and improvements to documentation to enable our developer customers/partners to succeed with less friction

Proactively update and contribute to company internal and public-facing knowledge bases, to document known product behaviors, limitations, and lessons learned so that customers are able to self-service issues they encounter

Collaborate with colleagues within the support org, as well as across other teams, to formulate solutions for unique customer use cases

Partnering with managers, design, build, and roll out new processes and tooling to ensure the team is enabled to support new features/functionality/processes and enable all of our Developer Support Engineers to do the best job possible

Onboard and mentor new team members as they learn the ropes, including designing and maintaining our on-boarding curriculum

Participate in an on-call rotation to ensure 24/7 coverage for critical developer issues

Engage with our developer customers in our community spaces to help find solutions for their complex use cases

Advocate for changes in product and improvements to documentation to enable our developer customers/partners to succeed with less friction

Proactively update and contribute to company internal and public-facing knowledge bases, to document known product behaviors, limitations, and lessons learned

Collaborate with colleagues within the support org, as well as across other teams, to formulate solutions for unique customer use cases

Onboard and mentor new team members as they learn the ropes

Participate in an on-call rotation to ensure 24/7 coverage for critical developer issues

Advocate for changes in product and improvements to documentation to enable our developer customers/partners to succeed with less friction

Proactively update and contribute to company internal and public-facing knowledge bases, to document known product behaviors, limitations, and lessons learned

Collaborate with colleagues within the support org, as well as across other teams, to formulate solutions for unique customer use cases

Participate in an on-call rotation to ensure 24/7 coverage for critical developer issues

Managed timely delivery of integration frameworks developed by consultants to unlock revenue stream for both customers and Azuqua

Organized and contributed to internal and external knowledge bases to facilitate customer self-enablement and information sharing

Built individual configurations for new clinical trials based on the aforementioned needs to integrate with our software, including developing Javascript forms that validate user input, xml configurations to anonymize (remove patient identifying information/metadata) DICOM exam images being transferred through the AG Mednet network, xml configurations and Bonita workflows to customize AG Mednet's Adjudication platform, and Jasper Reports to compile information about submissions made through said Adjudication platform

Presented resulting integration of the AG Mednet system and offered changes and solutions to client concerns

Drafted plans for a system to automate project specification/implementation that expanded upon scripts I had developed to streamline the build process

Advocated for customer/user requested improvements/features

Assisted Support team with escalations relating to integration errors and problems caused by software updates, as well as supplying on-call support

Created and maintained documentation to provide on-boarding for new hires and as a reference for all team members