• Served as the primary technical authority for Natterbox's extensive omni-channel offerings, including cloud-based VoIP systems, deep Salesforce integrations, SMS, video call, and AI-driven capabilities.

• Trained colleagues on Natterbox’s tech stack, ensuring they have a thorough understanding of our solutions, best practices, and the latest technological advancements. Conducted regular training sessions and workshops to enhance team capabilities.

• Crafted tailored, impactful demonstrations for executive-level prospects, identifying client challenges and aligning Natterbox’s solution strengths with their unique requirements; Developed a deep understanding of telephony and communication best practices for a wide variety of industries and departmental teams, namely Outbound Sales and Inbound Customer Support.

• Adopted a consultative approach to deliver customized solution designs for prospective clients, addressing both current and future business needs. Ensured projects were thoroughly and accurately scoped to provide Professional Services and Implementation teams with thorough Scopes of Work, diminishing the possibility of future scope creep.

• Maintained Natterbox’s demo environments, incorporating intuitive click paths and compelling user stories and customer journeys to ensure a seamless and engaging experience for prospective clients. Regularly updated and optimize the demo environment to reflect the latest features and enhancements, as well as manage user provisioning for wider Go-To-Market teams.

• Acted as the technical expert for OwnBackup’s entire product suite, which includes solutions for cloud-based data backup and recovery, archiving data in production orgs, seeding sandboxes with test data from production, and uncovering the security posture of a Salesforce instances. Communicated complex, technical concepts to both technical and non-technical audiences.

• Spearheaded guided Proof of Concepts (POCs) with prospective customers, which involved establishing win themes, building testing criteria, and training end users on how to properly execute; using POCs as a tool to build rapport with stakeholders and obtain technical wins, I maintained a 100% win rate on all deals that moved to the POC stage.

• Delivered bespoke, compelling demos at the executive level for prospective customers, uncovering customer pain points and mapping OwnBackup’s win themes to their specific use cases and needs.

• Worked across multiple industries, recommending technical architectures, model design, development patterns, migration strategies, upgrade procedures, and operational best practices as it pertains to data strategy, including developing customer’s optimal Recovery Point Objective (RPO) and Recovery Time Objective (RTO).

• Worked as the liaison between Sales and Product teams, communicating customer feedback, product enhancement requests, and bug resolution. Delivered Product updates back to entire Solution Engineering team.

*Impacted by 30% Reduction in Force in November 2022*

• Partnered with Account Executives to move customers through the sales lifecycle, acting as a technical consultant and product expert for Exponent Partner's applications built on the Salesforce.org (SFDO) platform.

• Drove the discovery process to define customer’s business processes, uncover current pain points and desired future state, assess fit, and determine most appropriate solution.

• Designed and deployed rapid prototypes and Proof of Concepts (POC) and delivered bespoke demos to executive-level stakeholders, showcasing Exponent’s technology and displaying a deep understanding of the problems the customer was trying to solve.

• Worked across Sales, Product, Marketing, and Professional Services teams to push innovation in service offerings and solutions.

• Developed deep technical proficiencies in Exponent’s tech stack and target markets, including Non-profit Human Service Agencies and Grant Makers.

• Developed comprehensive training curriculum and delivered training to clients through immersive Train-the-Trainer sessions. Products covered in training included Veeva Vault and Mavens’ proprietary Medical Information application built on the Salsesforce.com (SFDC) platform.

• Configured SFDC applications to meet the client’s business requirements through localization, user creation, data integration, and security setup.

• Acted as a client champion to Super-Users and Client Trainers, ensuring their needs and concerns were effectively handled and mitigated.

• Performed full Quality Assurance (QA) through the System Delivery Life Cycle (SDLC) to include test script writing and test script execution, capturing defects and effectively communicating and escalating them to the appropriate source of resolution.

• Became a Subject Matter Expert (SME) in the Pharmaceutical Industry, specializing in the development, storage, and proliferation of Medical Information.