# Andrew Hahn > Head of Design @ Gem | ex-DoorDash, DocuSign Location: San Francisco, California, United States Profile: https://flows.cv/andrewhahn Design leader specializing in AI product design and platform strategy. Led design for 8+ AI initiatives at DoorDash (LLM-powered agent tools, GenAI content moderation, ML-optimized advertising, and fraud detection systems) contributing to $2.1B+ in revenue and $1B+ in operational savings. Currently a Senior Director, Head of Design at Gem, transforming old school SaaS into AI-native platform. I have a track record of growing design teams 4x with zero regrettable attrition (30+ designers across major product areas), making complex systems trustworthy and usable, and turning under-resourced problem spaces into high-impact design functions. I'm energized by complex systems, AI/ML integration, and opportunities where design defines (not just executes) product strategy with measurable business outcomes. ## Work Experience ### Head of Design @ Gem Jan 2025 – Present | San Francisco, California, United States Leading AI transformation of market leading recruiting platform. ### Head of Design, Ads & Promos @ DoorDash Jan 2024 – Jan 2025 | San Francisco, California, United States Led design for DoorDash's fastest-growing business unit (500+ org, $1B+ annual run rate), shaping experiences for both Advertisers and Consumers. Designed complex campaign workflows for SMB & Enterprise restaurants, and CPG advertisers while ensuring ads enhanced the consumer experience. This required deep fluency in technical advertising systems alongside intuitive consumer design sensibility. ### Head of Design, Customer Experience & Integrity @ DoorDash Jan 2021 – Jan 2024 | San Francisco Built and led design for DoorDash's internal tools ecosystem from the ground up, spanning Support, Fraud, Trust & Safety, Data, Logistics and 100+ other tools serving 30,000+ employees. Overhauled the overall UX to elevate the craft of in-app customer support experience for 30M+ monthly active users across Consumers and Dashers, resulting in improved customer satisfaction with faster resolution time and $240M+ annual savings. ### Manager, Product Design @ DocuSign Jan 2018 – Jan 2021 | San Francisco Following DocuSign's announcement to go beyond e-sign and automate the entire lifecycle of a contract, SpringCM was soon acquired to jump start that journey. I was the design lead for integrating SpringCM into the broader ecosystem of DocuSign, helping launch the new flagship product DocuSign CLM. Following the successful launch, my team was responsible for expanding the platform to further the customer reach with new capabilities. ### Head of Design @ SpringCM, a DocuSign company Jan 2017 – Jan 2018 | Chicago Led a small but mighty team of designers and researchers. We were scrappy but effective and worked really well together like a well oiled machine. Redesigned the entire product, getting off legacy stack and modernizing the UX to make things 'just work'. SpringCM was recognized as one of the best Contract Lifecycle Management platform by the industry and its 'ease of use' was praised by many. ### Product Designer @ SpringCM, a DocuSign company Jan 2015 – Jan 2018 | Chicago ### Product Manager @ Prognos Jan 2013 – Jan 2014 | New York City Various product management duties for OnTrack Diabetes mobile app (4.5 stars with 6,000+ reviews). Also tinkered with the idea of healthcare AI to get clinical insights for earlier tracking and prediction of diseases. ### Product Manager @ BluePegg Jan 2013 – Jan 2013 | New York City Moved to New York and gave it a go at a scrappy startup. Failed hard but no regrets because I learned a lot - especially about the importance of UX in making great products. ### Project Manager @ UniversityNow, Inc. Jan 2012 – Jan 2012 | San Francisco A short but meaningful stint at an EdTech company. Functionally in project management but my first indirect exposure to product management, which I fell in love with. ### Researcher @ Apple Jan 2011 – Jan 2012 | Cupertino Various research duties for Apple Maps years before it launched. I still remember looking over the shoulders of designers & engineers and being amused by what goes on behind the scenes of software development. I decided then tech is where I wanted to be. ## Education ### BA in International Relations - World Trade & Development University of California, Davis ### MS in Human-Computer Interaction DePaul University ## Contact & Social - LinkedIn: https://linkedin.com/in/andrewghahn --- Source: https://flows.cv/andrewhahn JSON Resume: https://flows.cv/andrewhahn/resume.json Last updated: 2026-04-13