Engineered a solution that converts lengthy unstructured driver instructions into four-tiered, context-based structured data, utilizing a scalable third-party datastore for streamlined configuration. This solution reduced onsite driver and trailer rejections by 90%, securing Convoy an additional 2.4 million in revenue.
Designed and built Convoy Pulse, a user-configurable platform for automating customer communications, improving outreach automation rates by 15%.
Restructured fragile systems to synchronize data between third-party systems and first-party databases, leading to a 60x reduction in sync time, averting service-wide outages, streamlining architecture to standard patterns, and reducing on-call burden.
Unblocked and deployed a project by optimizing context gathering for machine learning models by introducing a caching layer, cutting the critical path latency from 30 seconds to under 100ms.
Drove down bug reports for our team from an average of 3-4 bugs per week to 0-1 bugs per week by establishing processes for developing, testing, and qualifying releases for Convoy's React Native app.
Won a hackathon award, saving $362k annually by creating user-driven templated emails.
